profili-file-5fc8b486aa47c9072779565fc8b486aa48a6.86376881.png

<a href="https://icl-services.com/eng/company/about/" target="_blank">ICL Services</a>&nbsp;is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of&nbsp;<a href="https://www.fujitsu.com/global/services/" target="_blank">Fujitsu</a>. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest companies</li>
<li>Compensation package (private health insurance, team-buildings, professional education and certification)</li>
<li>Opportunities for advancement within the company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporative programs (MVP - mentoring program)</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of</li>
<li>Overtime working hours are recorded and compensated</li>
<li>Human corporative culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Professional education and certification &ndash; ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum</li>
</ul>
Requirements:
<ul>
<li>Five years of working experience with IT infrastructure projects and/or T&amp;T (Transition and Transformation) type of projects</li>
<li>Working experience or good awareness of PMBoK and/or PRINCE2 methodologies</li>
<li>Working experience or knowledge of ITIL</li>
<li>Experience with project management tools (MS Project or similar)</li>
<li>University degree: preferably technical or management department</li>
<li>English Language: Upper-Intermediate or higher</li>
<li>Working in international IT outsourcing companies or projects &ndash; will be a plus</li>
</ul>
Responsibilities:
<ul>
<li>Management of changing IT infrastructure project according to company&rsquo;s project methodology</li>
<li>Financial and logistical assessment, predictions, and project planning</li>
<li>Full cycle project implementation, from planning until final execution and reporting</li>
<li>Communication with (predominantly European) customers</li>
</ul>
We are looking forward to receiving your resume. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Project Manager

ICL Services is one of the biggest and oldest Russian IT companies currently in top 100 world IT outsourcing companies and key partner of&nbsp;<a href="https://www.fujitsu.com/global/services/" target="_blank">Fujitsu.</a> Today, the company works with more than 80 major clients from 30 countries and has recently expanded its operations into the Serbian market. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul type="disc">
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest companies</li>
<li>Compensation package (private health insurance, team-buildings, professional education and certification)</li>
<li>Opportunities for advancement within the company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporative programs (MVP - mentoring program)</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of</li>
<li>Overtime working hours are recorded and compensated</li>
<li>Human corporative culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Professional education and certification &ndash; ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum</li>
</ul>
Your role would include:
<ul>
<li>To be a single point of contact for users using phone, e-mail and other communication channels</li>
<li>Manage incidents, problems and requests</li>
<li>Solve basic technical problems (bsic networking issues, accouts, aceeses, etc.), escalate to 2nd line complicated ones</li>
<li>Coordinate problems solving if other specialists are involved</li>
<li>Provide reports, checks and other regular tasks</li>
<li>Work with technical documentation</li>
</ul>
We offer:
<ul>
<li>Competitive employment conditions</li>
<li>Modern comfortable office in New Belgrade</li>
<li>Good start in IT career, opportunity to continue further development in technical or coordination fields</li>
<li>Work with international customers</li>
<li>A highly professional, but very friendly team you will enjoy being a part of</li>
<li>Loyal and humane corporate culture</li>
</ul>
Requirements:
<ul>
<li>Fluent Bulgarian</li>
<li>Fluent English</li>
<li>Advanced PC user</li>
<li>Basic IT skills (basic networking, operating system, Microsoft products)</li>
<li>Technical educations - desirable</li>
<li>Work experience with any of ITSM and monitoring systems &ndash; will be a plus</li>
<li>Responsible and reliable</li>
<li>Team work skills</li>
<li>Strong soft skills, willingness to support users, solve their problems</li>
<li>Technical documentation writing experience &ndash; is a plus</li>
</ul>
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Service Desk Agent (Bulgarian language)

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
<li>Opportunities for advancement within the Company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs&nbsp;</li>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings&nbsp;</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Comfortable office</li>
</ul>
Activities
As T&amp;T program manager you will manage programs composed of several projects.
T&amp;T means Transition &amp; Transformation.
For the Transition scope, you may proceed to the service transition from an incumbent to Fujitsu on Service Desk scope, On Site Support scope or Infrastructure Management scope.
To ensure the Transition projects are well managed you shall be at experienced on ITIL process, ITSMs topics, resources Management, technologies and contract management.
Related to the Transformation scope, you shall be able to manage any solution implementation that can support and improve the services delivered by Fujitsu. The solutions may be technologies, software or organizations changes.
Transformation programs may also be Infrastructure or Cloud transformations, an good program management experience in these domains would be appreciate.
As an experienced program director, you may also support presales activities in estimations, planning, BID defense meetings, workshops with prospects and wording the proposals
Key Accountabilities (6)
- Delivers the program direction and vision as described by the business unit and customer
- Addresses the entire business change by shaping and inspiring the change journey
- Is responsible for ensuring the linkages are maintained between the program and the organization&rsquo;s strategic direction
- Manages both the dependencies and the interfaces between projects
- Directs the Management of the production of plans for the delivery of the project/multiple projects in partnership with customer and business area to ensure acceptance, closedown and handover to service
- Has overall control of the program implementation, with personal responsibility for the program&rsquo;s achievement (when a Program Director is not engaged)
Key Performance Indicators (3)
- Program delivered on time, to budget and appropriate quality
- Customer Satisfaction scores
- Status of portfolio of projects in the relevant Program and project management reporting tool
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Senior T&T Program Manager (French language)

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
<li>Opportunities for advancement within the Company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs&nbsp;</li>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings&nbsp;</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Comfortable office</li>
<li>Overtime working hours are recorded and compensated</li>
<li>The role holder is responsible for managing a team of people, or virtual team, planning and guiding service delivery, achieving required service levels and customer satisfaction. Role holder deploys, manages and develops people, aspires to deliver outstanding service in collaboration with end customer and/or 3rd party contractors</li>
</ul>
Description
<ul>
<li>Take responsibility for customer escalations and act as a technical point of escalation both in and out of hours as required&nbsp;</li>
<li>Provide assistance in the resolution of high priority incidents and problems</li>
<li>Resource allocation/scheduling to meet changing priorities or issues on services, applying exclusions to standard ITSM processes where required</li>
<li>Figure out and cascade technical requirements between teams and Service Owner&nbsp;</li>
<li>Highlight service risks and technical improvements to Service Owner/Account Team</li>
<li>Application/service-related activities control and coordination&nbsp;</li>
<li>Establish, control and oversee delivery of service/application operations through monitoring, auditing, reporting and developing additional (next to contractual) metrics where required</li>
<li>Set and cascade business/service objectives and targets to the teams supporting service/application</li>
<li>Protect the live service/application and technology infrastructure with appropriate rigor</li>
<li>Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA)</li>
<li>Continually lead improvement via CSIP</li>
<li>Work closely with the Project Management Office to ensure new services are properly handed over to Operations</li>
</ul>
Requirements
<ul>
<li>More than 1-3 years of experience on Team Leader position</li>
<li>Fluent Speaking English</li>
<li>Fluent Speaking French</li>
<li>Experience in collaboration with the external Customer, managing his expectation</li>
<li>Strong technical background in 2-3 technologies: Active Directory, DHCP, DNS, Networks, Databases, Virtualization, Orchestration, Monitoring, Wintel Servers, Unix Servers, Office 365, Citrix, VDI, Azure, End User Services</li>
<li>Ability to demonstrate strong skills in the following people and service management areas:</li>
<li>Scope Control</li>
<li>Delegation and Control</li>
<li>Effective utilization</li>
<li>Teambuilding techniques &nbsp;</li>
<li>ITIL practices</li>
</ul>

Technical Service Manager (French language)

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
<li>Opportunities for advancement within the Company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs&nbsp;</li>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings&nbsp;</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Comfortable office</li>
<li>Overtime working hours are recorded and compensated</li>
</ul>
Requirements:
<ul>
<li>Working experience or knowledge of ITIL</li>
<li>Understanding of IT infrastructure, Cloud services, and Information Security</li>
<li>English Language: Upper-Intermediate or higher</li>
<li>German Language: Upper-Intermediate or higher</li>
</ul>
Responsibilities:
<ul>
<li>Manage Incident Management, Problem Management and Service Request Management practices</li>
<li>Perform regular and ad-hoc reporting concerning Incidents, Problems and Service Requests</li>
<li>Perform cross-functional work with relevant service line teams, subcontractors and vendors</li>
<li>Manage continuous improvement of Incident Management, Problem Management and Service Request Management practices</li>
<li>On-call duty</li>
</ul>

Cross-Process Manager (German language)

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
<li>Opportunities for advancement within the Company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs&nbsp;</li>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings&nbsp;</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Comfortable office</li>
<li>Overtime working hours are recorded and compensated</li>
</ul>
Responsibilities:
<ul>
<li>Monitoring and analysis of information security events as well as any suspicious activities in the customer infrastructure.</li>
<li>Participation in project works for implementation of security controls or SOC deployment.</li>
<li>Explain to customers information security incident reports</li>
<li>Provide new ways/techniques for detection of information security incidents (triggers, correlation rules and etc)</li>
<li>Deal with false positive events and provide recommendation to decrease their number as well as optimization recommendations&nbsp;</li>
<li>Develop technical documentation (processes, procedures, work instructions/playbooks) for analyzing and handling information security incidents.</li>
<li>Provide recommendations on cyber threat elimination, eradication/recovery and lessons learned activities</li>
</ul>
Requirements:
<ul>
<li>Work experience in the field of information security &ndash; at least 1 year&nbsp;</li>
<li>English: intermediate level&nbsp;</li>
<li>Well understanding of modern IT infrastructures, server OS (Windows and Linux)</li>
<li>Knowledge of the principles of building corporate networks&nbsp;</li>
<li>Well understanding of principles and scenarios of cyber attacks / cyber threats</li>
<li>Well understanding of principles for deployment information security systems/tools</li>
<li>Work experience with tools: wireshark, nmap</li>
<li>Analytical mindset, high attention to details and communication skills</li>
<li>Desire to learn new technologies and solutions</li>
<li>Ability to establish good relationship with customers and proactively solve their issues</li>
<li>Knowledge and understanding of ITIL processes (Incident, Patch, Change, Problem Management);</li>
</ul>
Will be a plus:
<ul>
<li>Experience with SIEM (ELK, IBM Qradar, HP ArcSight, Splunk, LogRhythm etc)</li>
<li>Administration experience with IPS/IDS (Symantec, Check Point, Cisco, McAfee, SNORT etc.)</li>
<li>Administration experience with PAM (Wallix, CyberArk, ManageEngine etc.)</li>
<li>Experience in programming in scripting languages (Python / PowerShell / Bash)</li>
<li>Completed courses / exams Comptia Security+ / CEH &nbsp;and similar</li>
<li>Readiness for independent work</li>
<li>Knowledge of PCI DSS, ISAE3402, GDPR</li>
</ul>
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Senior Cyber Security Analyst

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
<li>Opportunities for advancement within the Company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs&nbsp;</li>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings&nbsp;</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Comfortable office</li>
<li>Overtime working hours are recorded and compensated</li>
</ul>
Are you a Service Architect who can demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:
<ul>
<li>Responsibility of the service design for low, medium or high value / complexity deliveries into live service</li>
<li>Process and service tooling design and integration requirements:</li>
<li>Understanding the customer&rsquo;s business.</li>
<li>Development of high-level service designs:</li>
<li>Impact Assessment (IA) of current operating and governance model against requirements.</li>
<li>Identification of transition operating model (where required).</li>
<li>Design of future operating and governance model.</li>
<li>Definition of service catalogue items.</li>
<li>Understanding, assessment and negotiation of SLA&rsquo;s and KPI&rsquo;s, in relation to service credit and service penalty regime.</li>
<li>Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs).</li>
<li>Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs).</li>
<li>Responsibility of the service management cost model for the bid / RFC that aligns to the proposal strategy. This includes Project delivery; Run costs.</li>
<li>Writing service documentation as required by the delivery teams for use by operations</li>
<li>Process and service tooling design and integration requirements:</li>
<li>IA of existing processes against client&rsquo;s process requirements.</li>
<li>Identification of required processes and associated artefacts.</li>
<li>Production of service management bid / RFC response and associated contractual definitions:</li>
<li>Oversight of staff performing service-related bid work.</li>
<li>Provide input to and management of the service management aspects of the Requirements Catalogue and Traceability Matrix (RCTM).</li>
<li>Attendance and contribution at relevant bid / RFC governance reviews e.g. BAR, CAR, DRW, solutions review etc.</li>
<li>Creation or input into artefacts required for service assurance and liaison with the Service Assurance team. Must demonstrate the service designs are able to deliver the customer&rsquo;s required level of service with minimal / understood risks to Fujitsu, whilst being competitive.</li>
<li>Able to facilitate service readiness activities, to ensure a smooth transition.</li>
<li>Responsibility and oversight of staff implementing service-related artefacts.</li>
</ul>
Work in conjunction with the overall solution owner. Ability to influence the overall solution design that ensures service stability and efficiency.
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Service Architect

<a href="https://icl-services.com/eng/company/about/" target="_blank">ICL Services</a> is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of <a href="https://www.fujitsu.com/global/services/" target="_blank">Fujitsu</a>. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
<li>Opportunities for advancement within the Company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs (MVP - mentoring program)</li>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings&nbsp;</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Comfortable office</li>
<li>Overtime working hours are recorded and compensated</li>
</ul>
Responsibilities:
<ul>
<li>Complex incident solving</li>
<li>Monitoring customer&rsquo;s infrastructure for solving potential and current problems</li>
<li>Working on network accidents prevention</li>
<li>Suggestions on hardware modernization</li>
<li>Working with monitoring and ticketing systems</li>
<li>Working with vendors</li>
<li>The responsibility of completing a thorough risk assessment, identifying vulnerabilities within a network, and creating firewalls, or configuring systems to enhance existing security features.</li>
<li>Extensive technical know-how of security network devices (switches, antivirus, firewalls, cryptography, SIEM)</li>
</ul>
Requirements:
<ul>
<li>Network Technologies and Protocols: TCP/IP, STP, IpSec, GRE</li>
<li>Network Equipment: Cisco (R&amp;S, DC network, WLAN, Security), Fortinet, Checkpoint, F5 Networks</li>
<li>Technical documentation writing skills</li>
<li>English language</li>
</ul>
Will be a plus:
<ul>
<li>CCNP certification from Cisco</li>
<li>Experience with wireless networks</li>
<li>Experience with dynamic routing</li>
</ul>
We are looking forward to receiving your resume. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Security Network Engineer

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; A full-time employment contracts
&middot; &nbsp; &nbsp; &nbsp; &nbsp; An opportunity to work on challenging projects with some of the world's largest companies
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Compensation package (private health insurance, team-buildings, professional education and certification)
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Opportunities for advancement within the company:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; 20% of employees got salary raise or carrier growth
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Opportunity to participate in various corporative programs (MVP - mentoring program)
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Overtime working hours are recorded and compensated
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Human corporative culture:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; 90% like the atmosphere in the company
&middot; &nbsp; &nbsp; &nbsp; &nbsp; 94% trust the professionalism of colleagues and ask them for help in difficult situations
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Professional education and certification &ndash; ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Every newborn receives a gift from the company in the amount of 300 euros.
Your role would include:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; To be a single point of contact for users using phone, e-mail and other communication channels
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Manage incidents, problems and requests
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Solve basic technical problems (basic networking issues, accounts, acessess, etc.), escalate to 2nd line complicated ones
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Coordinate problems solving if other specialists are involved
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Provide reports, checks and other regular tasks
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Work with technical documentation
We offer:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Competitive employment conditions
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Modern comfortable office in New Belgrade
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Good start in IT career, opportunity to continue further development in technical or coordination fields
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Work with international customers
&middot; &nbsp; &nbsp; &nbsp; &nbsp; A highly professional, but very friendly team you will enjoy being a part of
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Loyal and humane corporate culture
Requirements:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Fluent Turkish to support Turkish speaking users
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Good level of English (Upper-Intermediate) - English is our main working language
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Advanced PC user
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Basic IT skills (basic networking, operating system, Microsoft products)
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Technical educations - desirable
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Work experience with any of ITSM and monitoring systems &ndash; will be a plus
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Responsible and reliable
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Team work skills
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Strong soft skills, willingness to support users, solve their problems
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Technical documentation writing experience &ndash; is a plus
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Service Desk Agent - Turkish Language

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
<li>Opportunities for advancement within the Company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs (MVP - mentoring program)</li>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings&nbsp;</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Comfortable office</li>
<li>Overtime working hours are recorded and compensated</li>
</ul>
Your future duties and responsibilities:&nbsp;
<ul>
<li>Work independently as a ServiceNow Developer and as a member of the project implementation/support/services team</li>
<li>Analyze, evaluate, design and develop, customize ServiceNow based on customer requirements</li>
<li>Identify gaps, creatively design and code workarounds, product extensions, customizations as required to meet customer needs</li>
<li>Demonstrates the functionality to the requester&nbsp;</li>
<li>Supports the existing development</li>
<li>Reviews request for development and determines the technical design.&nbsp;</li>
<li>Identifies the area(s) of the code that needs to be created and/or modified.&nbsp;</li>
<li>Develops scripts / code to meet business requirements of the request.&nbsp;</li>
<li>Adds/updates user level permissions in support of the requested functionality.&nbsp;</li>
<li>Performs the initial testing to ensure that the code performs as requested.&nbsp;</li>
<li>Demonstrates the functionality to the requester&nbsp;</li>
<li>Makes updates based on feedback from the requester and demonstrates the updated functionality&nbsp;</li>
<li>Supports the code once released to Production by investigating reported issue(s) and taking the issue(s) through to resolution.</li>
</ul>
In order to be successful in this role, we need someone who has:&nbsp;
<ul>
<li>2+ years of ITSM admin experience&nbsp;</li>
<li>Plus, for you if you have experience with ServiceNow like an developer</li>
<li>Passion for software development and problem solving&nbsp;</li>
<li>Experience designing and implementing highly interactive user&nbsp;</li>
<li>Experience with JavaScript or a similar OO language</li>
<li>Expertise working with JavaScript libraries such as AngularJS, Bootstrap</li>
<li>Knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks&nbsp;</li>
<li>Good written and verbal communication</li>
<li>English Intermediate or high</li>
</ul>
Plus for you but not necessary:
<ul>
<li>ServiceNow System Administration certification and/or ServiceNow System Implementation certification</li>
<li>ITIL vol 3 or 4 certification</li>
<li>Experience with ServiceNow ITOM&nbsp;</li>
</ul>
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

DevOps Engineer

ICL Services is one of the biggest and oldest Russian IT companies currently in top 100 world IT outsourcing companies and key partner of Fujitsu. Today, the company works with more than 80 major clients (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin) from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest companies</li>
<li>Flexible working hours, with work from home office option&nbsp;</li>
<li>Compensation package (private health insurance, team-buildings, professional education and certification, performance bonus scheme)</li>
<li>Opportunities for advancement within the company.</li>
<li>Opportunity to participate in various corporate development programs (MVP - mentoring program)</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Modern and comfortable office in New Belgrade</li>
<li>A highly professional, but very friendly team you will enjoy being a part of</li>
<li>All potential overtime working hours are recorded and compensated</li>
<li>Human corporative culture:</li>
<li>80-85% of our employees appreciate humane corporate culture in ICL Services</li>
<li>85-90% of employees state that they work with great people</li>
<li>Professional education and certification &ndash; ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum</li>
</ul>
Professional Role Requirements:
<ul>
<li>Bachelor or master&rsquo;s degree in computer science, Information technologies or equivalent experience &amp; certification</li>
<li>Experienced in administration Operating Systems such as Windows Server 2012, 2016 and Windows 10</li>
<li>Experience in deploying and managing medium to complex MS Office 365 solutions</li>
<li>English language fluency</li>
<li>At least 3+ years of experience in Microsoft Windows Server and Client systems administration, service management or similar positions</li>
<li>Knowledge of Microsoft productivity &amp; collaboration tools</li>
<li>Ability to work in an internationally distributed team, good communication and collaboration skills</li>
<li>Analytical &amp; collaborative mindset</li>
<li>Innovative and willing to try new things and unconventional approaches</li>
<li>Willing to occasionally travel internationally</li>
</ul>
Required senior level IT technical experience with at least half of the following technologies:
<ul>
<li>Experience in deploying, configuring, and maintaining Windows 10</li>
<li>Experience in deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment.&nbsp;</li>
<li>Experience in managing identity, access, policies, updates and apps.</li>
<li>Experience in managing Azure AD and identities</li>
<li>Experience in managing on-premises AD on attribute level and usage of tools like ADSIEdit</li>
<li>Experience with Office 365 services&nbsp;</li>
<li>Experience in managing MS Teams</li>
<li>Experience in managing permanent hybrid O365 scenarios</li>
<li>Experience with Endpoint Configuration Manager (collections, applications, deployments, reporting, patch management, etc.)</li>
</ul>
Will be treated as a bonus to have:
<ul>
<li>Hands on experience with Virtualization platforms (VMware, Hyper-V, etc.)</li>
<li>Hands on experience with Microsoft Azure infrastructure</li>
<li>Experience in managing on-premise Exchange server</li>
<li>Experience in managing on-premise SharePoint server</li>
<li>MDM experience &ndash; MS Intune or similar</li>
<li>ADFS and SSO</li>
<li>Experience with PowerShell scripting (Additional scripting and programming language are plus)</li>
<li>Basic knowledge about databases&nbsp;</li>
<li>Good understanding of networking concepts (Split-brain DNS, VPN, etc.)</li>
<li>Knowledge of IT Security principles and Cloud IT Security</li>
</ul>
Key responsibilities and deliverables:
<ul>
<li>Service support &amp; operation:</li>
<li>Maintain and troubleshoot the company&rsquo;s corporate IT Solutions</li>
<li>Keep solution availability at agreed level</li>
<li>Assist Tier 1 and Tier 2 support levels in resolving incidents</li>
<li>Create knowledge articles for Tier 1 and Tier 2 support levels</li>
<li>Service improvement</li>
<li>Work on improving existing solution by understanding what users need by applying user experience approach to designing use cases and functionalities</li>
<li>Deliver new solutions in a way that they support productivity, mobility, collaboration and innovations</li>
<li>Lead projects and participate in projects in collaboration with the business and other IT teams</li>
<li>Keep solutions roadmap up to date and propose solutions improvements for development pipeline</li>
<li>Creating and changing the documentation for Corporate IT Infrastructure, including processes and procedures</li>
<li>Collaborating with other teams to plan Windows automation strategies for implementing new systems and services</li>
<li>Other duties delegated by the team leader</li>
</ul>
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the HR and a professional interview with our IT experts. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

ICL Services and solutions d.o.o.

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