Customer Service agent
Summary:
A Customer service agent is the first point of contact within our Company with any incoming and outgoing communication and is responsible to provide the necessary service in a professional and friendly manner, while always upholding the Company standards.
Key Responsibilities:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Assist clients and provide necessary feedback with all incoming communication to the Company. (Incoming calls, emails, and Webchat applications)
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Act as first point of contact and represent the organization to clients professionally and efficiently.
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Contributes to the development and maintenance of standards, policies, and procedures regarding customer service.
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Communicate effectively and provide applicable feedback to all clients in a timely manner.
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Address and resolve any customer concerns or escalate to department manager accordingly when required.
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Outgoing communication to clients daily via email and calls.&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Achieve daily, weekly, and monthly targets as per company performance standards.
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Perform all miscellaneous duties as delegated by Manager.
&middot; &nbsp; &nbsp; &nbsp; &nbsp; This role will also include Secondary tasks not specific to Customer Support. (Call &amp; Risk related reviews and applicable administrative requirements.)&nbsp;
SKILLS, ABILITIES &amp; COMPETENCIES
Excellent client service and Customer care skills. Customer&nbsp;oriented attitude. Professional approach to clients. Good written and verbal communication skills are essential. Proficient on Microsoft Word, Excel, and email applications. (Good computer literacy is essential) Strong administration skills, with great attention to detail. Quick learner. Detail oriented. Ability to work under pressure. Flexible and enthusiastic. (Must be able to work shifts when required) Ability to multitask. &ldquo;Going the Extra mile&rdquo; is not a personality trait, but a requirement.&nbsp;
Education and Experience
Grade 12 is essential &middot; &nbsp; &nbsp; &nbsp; &nbsp; 2 &ndash; 5 years&rsquo; experience in a Customer Service role / environment&nbsp;
Contactable references.

Customer Support Agent

JOB DESCRIPTION: BACK OFFICE/VERIFICATION AGENT REPORTS TO: COMPLIANCE MANAGER
JOB SUMMARY The Verification Agent is one of the process stakeholders who intervenes in the client life cycle as part of the KYC Due Diligence.&nbsp;
The Verification Agent is responsible for collecting the accessible information and documents required to identify and verify the identity of the clients, its UBOs and other related persons, in compliance with internal policies and guidelines.&nbsp;
Required to work shifts.&nbsp;
KEY RESPONSIBILITIES
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Resolve escalated queries&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Collection of information and documents
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Control &amp; analysis of documents
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Ensures and validates that collected documents are consistent, valid and adequate with internal procedures/guidelines
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Extract from the documentation all requested information according to KYC policies
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Control &amp; analysis of documents
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Ensures and validates that collected documents are consistent, valid and adequate with internal procedures/guidelines
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Extract from the documentation all requested information according to KYC policies
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Management of Call Monitoring
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Adhoc Back Office duties
SKILLS, ABILITIES &amp; COMPETENCIES
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Proficiency of Microsoft Excel&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; A strong, assertive and organized person is essential for the role&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Able to work under pressure&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Attention to detail, accuracy and math orientated is a must&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Must have a strong work ethic and sense of professionalism&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Ability to obtain information from multiple databased and summarize into an Excel Spreadsheet&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Ability to interact with others&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Previous experience in a Management role, and leading a team is essential.
EDUCATION &amp; EXPERIENCE
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Compliance related experience in a regulated financial environment.&nbsp;
The following would be advantageous:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; An experience in a retail financial trading environment (e.g. retail foreign exchange and/or CFD trading)

Back Office/Verification Agent

JOB DESCRIPTION: COMPLIANCE AGENT REPORTS TO: COMPLIANCE MANAGER
JOB SUMMARY
Reviews for ensuring adherence to Companies Code of Conduct, Local and International regulations and standards. Recognizes and provides feedback on any breach in company protocol. Encompasses non-conformity, corrective and preventative actions.
KEY RESPONSIBILITIES
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Resolve escalated queries&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Conduct or direct the internal investigation of compliance issues.&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; File appropriate compliance reports with regulatory agencies&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Discuss emerging compliance issues with management or employees&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Provide employee training on compliance related topics, policies, or procedures&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Remain abreast on industry changes&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Design or implement improvements in communication, monitoring, or enforcement of compliance standards&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Oversee, manage and drive compliance team&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Reporting on risk and compliance issues&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Process and strategy implementation&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Management of Call Monitoring and KYC functions.
SKILLS, ABILITIES &amp; COMPETENCIES
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Advanced proficiency of Microsoft Excel&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; A strong, assertive and organized person is essential for the role&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Able to work under pressure&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Attention to detail, accuracy and math orientated is a must&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Must have a strong work ethic and sense of professionalism&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Ability to obtain information from multiple databased and summarize into an Excel Spreadsheet&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Ability to interact with others&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Previous experience in a Management role, and leading a team is essential.&nbsp;
EDUCATION &amp; EXPERIENCE
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Relevant tertiary qualification (Law/ Finance/ Banking/ Economics)
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Compliance related experience in a regulated financial environment&nbsp;
The following would be advantageous&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; An experience in a retail financial trading environment (e.g. retail foreign exchange and/or CFD trading)&nbsp;
&middot; &nbsp; &nbsp; &nbsp; &nbsp; A qualified Lawyer with 3-5 years&rsquo; experience in a compliance-related role within the financial services industry, alternatively LLB with Legal experience.&nbsp; ACKNOWLEDGEMENT

Compliance Agent

Marketing Digital Business Solution d.o.o. (Global DMB) is a multinational company looking to expand it's offices in Belgrade, Serbia. Since we are looking for future managers and team leaders, we are looking for hard working, high quality employees with ambition to quickly climb up the ranks.&nbsp;
Requirements:
Amazing communication skills and a refined eye for details, as well as a friendly and positive attitude. Excellent knowledge of English as well as diligence, energy and dedication to work. Knowledge of other foreign languages is a plus, as is previous work experience in human resources. Knowledge of the finance and technology sectors is also an advantage.
Working conditions:
Work is done from Monday to Friday in the period from 11 am to 8 pm in the center of Belgrade. The working hours include a one-hour lunch break, as well as two cigar breaks. Weekends are non-working. The work is done in a dynamic environment in a team of young people who have the ambition to progress quickly. The company offers the possibility of promotion after only 3 months. Every Friday the company organizes a happy Friday when food and drinks are provided for all employees. The company regularly works on improving the skills of its employees through various workshops and platforms so that each employee can give his maximum.
Duties:
Understand the needs of the company and find potential future employees that are going to fit the positions required. Proactively look for new high-quality individuals through personal connections, as wells as social networks and various hiring programs. Perform daily tasks required by the office and general needs of the company.

Human Resources Manager

WHAT DO NINJA FARTS SOUND LIKE?
- &nbsp; &nbsp; &nbsp;THEY ARE SILENT, BUT DEADLY!&nbsp;
GlobalDMB is in Belgrade!
Our company does things differently, which you will see below
We need fintech NINJAS for our new office, ready to conquer Serbia!
Sales Ninja
<h3>You will:</h3>
<ul>
<li>Spread the word - over the phone</li>
<li>Use your voice as a sword and emails as shuriken</li>
<li>Tell clients what we are all about</li>
<li>Learn how to master patience, persistence, and alcohol</li>
<li>Perfect the art of sales and master the craft</li>
<li>Become 31% cooler (especially on Fridays)</li>
<li>Understand people&rsquo;s problems and solve them with precision</li>
<li>Walk the path from a lone warrior to a special ops team</li>
<li>Interact with people from different cultures and backgrounds</li>
</ul>
<h3>Necessary qualities:</h3>
<ul>
<li>You are able to speak English all day long (Dothraki is a plus)</li>
<li>Hungry for knowledge, adventure and success</li>
<li>You&rsquo;ve sold things over the phone before? Good start, grasshopper</li>
<li>Proactive in daily tasks, and having fun</li>
<li>Laugh hard on a bad day</li>
<li>Things change fast, you need to be faster</li>
<li>0 toxic ; 100% positive</li>
<li>Share the burden, maximise results</li>
<li>You have a big ego? YOU SHALL NOT PASS!&nbsp;</li>
</ul>
<h3>With are all about:</h3>
<ul>
<li>Shape your workplace every day</li>
<li>No slave owners, only us young people</li>
<li>Work smart - not hard</li>
<li>Work harder - party louder</li>
<li>Unleash the Force within you</li>
<li>Full gender equality in all things (maternity leave as well)</li>
<li>Level up fast and climb the ladder</li>
<li>Speak up and let your voice be heard</li>
<li>You kick ass? Here&rsquo;s a promotion</li>
<li>Happy Fridays (because Happy Hours are for sissies)</li>
<li>Coffee for the soul, tea for the mind, fruit for the body</li>
<li>Bring your hometown to work through food and drinks</li>
<li>Team buildings, team bonuses, teamwork</li>
<li>Company Rakijada, Ajvarijada, Kupusijada, ijadas in general</li>
<li>Success is not given; you need to earn it!</li>
</ul>
Are you up for the challenge, grasshopper?
Send us your CV and let&rsquo;s see what you&rsquo;re made of.
We accept CVs in English, Klingon, Dothraki, Sindarin and Quenya
By sending your resume you agree that your personal data can be used for the purpose of recruitment and selection for the vacancies at MARKETING DIGITAL BUSINESS SOLUTIONS DOO Beograd. All the data that we store about you will be treated as confidential and will not be disclosed to any third parties.