We are searching for our new colleague in Serbia!&nbsp;
The Field Support Engineer supports the Rockwell Automation Customer, Field Sales Force, Industry Sales Force and other CSM staff by interpreting complex technical information providing systems programming assistance, informal product/system training, preparing accurate definition and specifications for integrated component systems quotations, troubleshooting, faultfinding and co&shy; ordinates hardware, software system projects and attends to emergency callout situations.
<h3>Key Responsibilities:</h3>
Functional
<ul>
<li>Provide technical assistance for Rockwell Automation and 3rd party equipment.</li>
<li>Provide skills to meet individual customer needs</li>
<li>Actively Participate in the enrolment of the 24h service contracts</li>
<li>Be prepared to assist RA offices in other countries (short term assistance)</li>
<li>Maintain good relationship with the customer during and after completion of the services</li>
<li>Pre sales system consultancy and conceptual design of Rockwell Automation solutions</li>
<li>Assisting in preparing technical proposals</li>
<li>Assisting in preparation and/or presentation of technical solutions to customers</li>
<li>Provide timely feedback on status to supervisor</li>
<li>Strive for continuous improvement in the Customer Service quality system</li>
<li>Be responsible and accountable for assigned tasks.</li>
<li>Be responsible to maintain and improve documentation and implementation of the Quality System as indicated in the Quality Manual. &nbsp;</li>
</ul>
Business ​
<ul>
<li>Continuously promote all possible Rockwell Automation CSM services and products</li>
<li>Understands business models and how they can be exploited. &nbsp;</li>
</ul>
Leadership
<ul>
<li>Ability to set and achieve challenging targets</li>
<li>Takes initiative in response to changing circumstances within the organization or markets</li>
<li>Ensure the right level of business information exchanged within the organization</li>
<li>Coaches others to improve performance</li>
<li>Keeps skills and knowledge in all areas (technical and commercial) up to date &nbsp;</li>
</ul>
Interpersonal
<ul>
<li>Provides timely information to support effective management of the business to all levels</li>
<li>Excellent communication to foster an open environment</li>
<li>Identifies key issues from information gathered</li>
<li>Demonstrates behavior in accordance with Rockwell Automation values</li>
<li>Acts with highest integrity in all areas &nbsp;</li>
</ul>
Our Requirements:
<ul>
<li>Minimum three years' experience in similar position.</li>
<li>Good Interpersonal and communication skills</li>
<li>Fluent knowledge of English and Serbian language</li>
<li>Excellent knowledge of the industrial automation product range and applications.</li>
<li>Excellent fault-finding skills</li>
<li>Ability to work with a diverse range of products and applications</li>
<li>Ability to work independently</li>
<li>Contributes professional &amp; technical expertise</li>
<li>Collaborates &amp; team effectively</li>
<li>Communicates effectively</li>
<li>Adds value for customers &amp; partners</li>
<li>Attains results</li>
<li>Drives productivity, growth</li>
<li>Demonstrates business &amp; financial acumen</li>
<li>Leads change</li>
<li>Acts courageous &nbsp;</li>
</ul>
What do we offer?
<ul>
<li>Stable job in the company with long tradition</li>
<li>Unique Projects</li>
<li>Local Benefits package</li>
<li>Flexible working time</li>
<li>Combination of home office and office job</li>
<li>Friendly working environment and nice offices</li>
<li>Great coffee</li>
</ul>
I am looking forward to your resume.

Rockwell automation d.o.o.