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<p><strong>SIA&nbsp;</strong>is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.<strong>&nbsp;</strong></p>
<h3><strong>Responsibilities:</strong></h3>
<ul>
<li>Performs system monitoring trough specified applications and tools</li>
<li>Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams</li>
<li>Uses computerized system for tracking, information gathering, and/or troubleshooting</li>
<li>Uses established procedures, but have the ability to deviate when needed, and requires only general supervision</li>
<li>Handles customer service inquiries and problems via the telephone or email.</li>
<li>May receive and respond to customer service inquires via mail, fax, or email.</li>
<li>Working in 24/7 shifts</li>
</ul>
<h3><strong>Job Requirements:</strong></h3>
<ul type="disc">
<li>High school diploma or equivalent experience&nbsp;</li>
<li>Knowledge of banking &amp; association rules and regulations&nbsp;</li>
<li>Fluent in English</li>
<li>Very good knowledge of Microsoft tools</li>
<li>Ability to read, write, type, complete basic arithmetic, and multi task&nbsp;</li>
<li>Customer service and research skills required</li>
<li>Verbal Communication and Phone Skills</li>
</ul>

Contact Center Officer

<p><strong>SIA&nbsp;</strong>is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.<strong>&nbsp;</strong></p>
<p><strong>CONTACT CENTER SPECIALIST -Albanian language<br /></strong><strong>Belgrade</strong></p>
<h3><strong>Responsibilities:</strong></h3>
<ul>
<li>1st line Support for Company Owned ATM Network</li>
<li>Handles vendor related calls and other requests coming from Direct Clients which are related to Acquiring &amp; Corporate Products</li>
<li>Act as a back-up for Issuing Contact Center when necessary or as a 1st line call support if specific language requires are in place</li>
<li>Analyze inspection data, conduct trends analysis and identify root causes of trends. Solve and/or make recommendations to implement changes to correct problems.</li>
<li>Assist with special projects in its area</li>
<li>Conduct inspections, prepare required documentation, and interpret basic analytical data.</li>
<li>Contributes to the improvement of existing procedures and drawing new ones in case of need</li>
<li>Ensuring Quality Monitoring of individuals to meet department SLA&rsquo;s and KPI&rsquo;s.</li>
<li>May provide inputs for training need.</li>
<li>May coordinate the rollout of client-specific procedures within the service center.</li>
</ul>
<h3><strong>Job Requirements:</strong></h3>
<ul type="disc">
<li>High school diploma or equivalent experience&nbsp;</li>
<li>Knowledge of banking &amp; association rules and regulations&nbsp;</li>
<li>Fluent in Albanian and English</li>
<li>Very good knowledge of Microsoft tools</li>
<li>Ability to read, write, type, complete basic arithmetic, and multi task&nbsp;</li>
<li>Customer service and research skills required</li>
<li>Verbal Communication and Phone Skills</li>
</ul>

SIA RS d.o.o.