<p>T-Base Communications is looking for candidates to fill remote position.</p>
<h3><strong>DUTIES</strong></h3>
<ul>
<li>Learning a custom built software to create accessible documents for the blind and low vision consumer in the education marketplace.</li>
<li>Working within MS Word to format and proofread documents that have been initially processed and transcribed using the custom built software. This includes: receiving documents in a PDF format, running documents through the proprietary software, following the rules, guidelines and prompts to make decisions regarding the formatting of the documents.</li>
<li>Producing tactile graphics using graphic software to transform print illustrations, maps, images, diagrams, etc. into readable tactual format for the blind.</li>
</ul>
<h3><span style="text-decoration: underline;"><strong>QUALIFICATIONS</strong></span></h3>
<ul>
<li>A minimum of a 2 year college diploma, or equivalent, is required.</li>
<li>This is an entry level role; some previous experience working in an office or production setting would be an asset.</li>
<li>Experience in writing reports and document structuring is an asset.</li>
</ul>
<h3>KNOWLEDGE</h3>
<ul>
<li>Proficient in using Microsoft office tools (Microsoft Word, Excel) and Adobe Acrobat, PDF</li>
<li>Experience working with graphic software, such as InDesign or Corel Draw, would be considered an asset.</li>
<li>Knowledge of braille and/or accessible formats would be considered an asset</li>
</ul>
<h3><span style="text-decoration: underline;"><strong>SKILLS</strong></span></h3>
<ul>
<li>
<p style="display: inline !important;">Strong proof reading skills</p>
</li>
<li>Strong attention to detail</li>
<li>Strong ability to prioritize tasks and troubleshoot problems and issues.</li>
<li>Well organized and have logical problem solving skills</li>
<li>Good relationship and team building skills</li>
<li>Good interpersonal skills</li>
<li>Desktop publishing skills would be considered an asset</li>
</ul>
<h3><span style="text-decoration: underline;"><strong>ABILITIES</strong></span></h3>
<ul>
<li>Exceptional attention to detail and accuracy and ability to learn things quickly</li>
<li>Ability to manipulate word, learn a user interface to create tactile graphics or document layout formatting</li>
<li>Ability to learn technical details and provide feedback on user experience for the tools used</li>
<li>Ability to work in a dynamic team environment</li>
<li>Ability to take initiative and work independently</li>
<li>Ability to remain calm under the pressure of tight deadlines</li>
</ul>
<h3>LANGUAGE</h3>
<ul>
<li>Excellent oral and written communication skills in English</li>
<li>Fluency in French and/or Spanish would be an asset</li>
</ul>
<p>Salary: $US 5 per hour based on 37.5 hours per week</p>
<p>PLEASE DO NOT include your photo, date of birth or marital status!</p>

Braille Guided Transcription Operator

<h3><span style="text-decoration: underline;"><strong>Our Company</strong></span></h3>
<p>Simple. Seamless. Accessibility.&nbsp;<br />We are the worlds first comprehensive accessibility solutions company. Our brand represents the combination of three globally recognized accessibility solutions companies, including T-Base Communications, CommonLook and Accessible360. Our sole focus as a single entity is making accessibility simple, seamless, and efficient for organizations &ndash; ensuring equitable access to information for people with disabilities.</p>
<p>Our company offers a multitude of accessibility services and software solutions, spanning print and digital document remediation services, document remediation software and digital accessibility auditing. The most prominent organizations in the world, including those in financial services, government, healthcare and education, rely on our solutions to create, assess, remediate, produce and track compliant communications efficiently and cost-effectively.</p>
<p>At Allyant, we believe every organization&rsquo;s journey toward equitable access should be simple and seamless through solutions that eliminate the worry, stress and uncertainty often associated with accessibility.</p>
<p>Customer Success Manager &ndash; Full Time; Remote<br />Reports to: VP, Customer Success<br />Schedule / Shift: Monday &ndash; Friday; EST or CST Day Hours; 40 per week</p>
<h3>Job Overview&nbsp;</h3>
<p>In this position you will help ensure clients are successful in their goal to become digitally accessible for all. As the primary point of contact for Allyant clients, you will work both strategically and tactically with them to meet short-term milestones and long-term objectives. &nbsp;You will be at the core of our day-to-day operations collaborating with our services team and advocating for the client needs. You will leverage your account management, project management and resource planning skills.</p>
<h3><span style="text-decoration: underline;"><strong>Responsibilities</strong></span></h3>
<p>As the Client relationship lead, you will embody the following:</p>
<ul>
<li>Account Management skills:</li>
<ul>
<li>Drive the retention of our valued customers throughout their accessibility journey.</li>
<li>Collaborate with the internal services team to determine best solutions for client needs.</li>
<li>Have the ability to manage the challenges of balancing multiple client accounts and their challenges and objectives, while providing excellent proactive client service in a growing and changing environment.</li>
<li>Drive and track contract renewals and identify opportunities to upsell Allyant services.</li>
<li>Understand and communicate customer trends that could positively or negatively impact Allyant&rsquo;s business</li>
</ul>
<li>Project Management/Resource Management skills:</li>
<ul>
<li>Oversee translation of SOW/proposals into project plans and action items and that data is correctly entered into Allyant systems for the project</li>
<li>Understand the client processes and guide the client to a project plan incorporating the Allyant milestones.</li>
<li>Understand key technical concepts, conduct remediation support calls with the client and partner with the internal services team to drive strategies for completion.</li>
<li>Collaborate closely with the Resource Manager to schedule resource needs and revise as client timing/priorities shift.</li>
<li>Monitor project estimates versus actuals to determine whether change orders or other actions are necessary.</li>
</ul>
</ul>
<h3><span style="text-decoration: underline;"><strong>Qualifications</strong></span></h3>
<ul>
<li>AA or Bachelor&rsquo;s degree (achieved or in progress) or equivalent demonstrated work experience</li>
<li>Project Management and Client Relationship Management experience&nbsp;</li>
<li>Experience working in a technical setting, specifically in web and/or mobile development</li>
<li>Advanced skills in Excel, Word, PowerPoint, Google Docs, Sheets, Slides and database management</li>
<li>Excellent Time Management skills - Ability to multi-task and manage multiple projects/initiatives at once</li>
<li>Strong problem solving skills</li>
<li>Ability to work independently as well as contribute successfully within a fast-paced team environment</li>
<li>Ability to work with remote team members</li>
<li>Passion for making our digital world accessible to all people</li>
<li>Written and verbal communication skills in English is required</li>
</ul>
<h3>Remote Requirements&nbsp;</h3>
<ul>
<li>Working space must be professional / business appropriate, free of distractions and safely maintained (as to meet safe working conditions followed on company premises).</li>
<li>A fast, stable / uninterrupted internet connection</li>
</ul>
<p><strong>*Please do not include birth date or marital status</strong></p>