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<p>You have always been interested in IT but haven&rsquo;t yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happen!</p>
<p>Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing solid and stable growth and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe. In Serbia, we are present under Server Support d.o.o. as our international brand.</p>
<p>Since the pandemic, we&rsquo;ve learned that our staff prefers working from the comfort of their homes, so we almost entirely switched to remote work. This position is also a work-from-home position, but we provide all the necessary equipment and have long experience and success with training and onboarding new team members online.&nbsp;</p>
<p>For that reason, we are accepting applications from anywhere in Serbia!</p>
<h3><strong>Requirements:</strong></h3>
<p>We have successfully trained staff from scratch for the last several years and built a robust and learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field and strong motivation to learn and succeed. Therefore, we hire for character and train the skill, and our requirements are set accordingly, with few simple preconditions:</p>
<ul>
<li>Excellent communication skills in the English language, as our clients are primarily US-based</li>
<li>Passion for working with people and helping them to get their stuff work</li>
<li>Interest in developing a career in the Linux system administration or troubleshooting technical and software issues with virtual Windows workstations</li>
<li>Readiness to learn at a fast pace</li>
<li>Solution-oriented mindset and passion for resolving problems</li>
<li>Readiness to lend a helping hand and pass on the knowledge as you grow with the company.</li>
<li>Ability to work in shifts (morning, afternoon, night shift). However, our schedules are week-based - you wouldn&rsquo;t be switching through different shifts each day but would keep a more stable schedule.</li>
<li>The application submitted entirely in the English language</li>
</ul>
<p><strong>Please note that applications written in any language other than English will not be considered.</strong></p>
<h3><strong>Responsibilities and goals you&rsquo;ll own:</strong></h3>
<p>At the moment, we are looking for several new team members to join us for our IT Support Intern role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will use the interview process to find out what would suit you best! Daily responsibilities of a Support Intern would be:</p>
<ul>
<li>Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.</li>
<li>Assist in onboarding, educating, and supporting our customers through their journey</li>
<li>Help and guide our customers with technical and billing-related questions.</li>
<li>Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing</li>
<li>Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience</li>
</ul>
<h3><strong>What do we offer?</strong></h3>
<ul>
<li>You will be able to further your education with valuable technical certifications paid by the company.</li>
<li>The promotional path is clearly defined, and you will know what&rsquo;s required to achieve the next step in your career. Additionally, if you want to try management or project management positions, those will be available as part of your career path.&nbsp;</li>
<li>Stability is essential for our employees, and we couldn&rsquo;t agree more. Therefore, all of our Employment contracts are for an indefinite period.</li>
<li>Great teamwork environment! Even though we work from home, our team is strongly connected at any given moment, to ensure everyone feels a part of the team.</li>
</ul>

Junior IT Support Specialist

<p>Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing solid and stable growth and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe. In Serbia, we are present under Server Support d.o.o. as our international brand.&nbsp;</p>
<p>Since the pandemic, we&rsquo;ve learned that our staff prefers working from the comfort of their homes, so we almost entirely switched to remote work. This position is also a work-from-home position, but we provide all the necessary equipment and have long experience and success with training and onboarding new team members online.&nbsp;</p>
<p>For that reason, we are accepting applications from anywhere in Serbia!</p>
<h3><strong>Requirements for all the positions:</strong></h3>
<ul>
<li>Excellent communication skills in the English language, as our clients are primarily US-based</li>
<li>Passion for working with people and helping them to get their stuff work</li>
<li>Strong interest in developing a career in the IT field</li>
<li>Readiness to learn at a fast pace</li>
<li>Solution-oriented mindset and passion for resolving problems</li>
<li>Readiness to lend a helping hand and pass on the knowledge as you grow with the company</li>
<li>Ability to work in shifts (morning, afternoon, night shift). However, our schedules are week-based - you wouldn&rsquo;t be switching through different shifts each day but would keep a more stable schedule</li>
<li>The application submitted entirely in the English language</li>
</ul>
<p><strong>Please note that applications written in any language other than English will not be considered.</strong></p>
<h3><strong>Responsibilities and goals you&rsquo;ll own:</strong></h3>
<ul>
<li>Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.</li>
<li>Assist in onboarding, educating, and supporting our customers through their journey</li>
<li>Help and guide our customers with technical and billing-related questions.</li>
<li>Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing</li>
<li>Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience</li>
</ul>
<h3><strong>What do we offer?</strong></h3>
<ul>
<li>You will be able to further your education with valuable technical certifications paid by the company.</li>
<li>The promotional path is clearly defined, and you will know what&rsquo;s required to achieve the next step in your career. Additionally, if you want to try management or project management positions, those will be available as part of your career path.&nbsp;</li>
<li>Stability is essential for our employees, and we couldn&rsquo;t agree more. Therefore, all of our Employment contracts are for an indefinite period.</li>
<li>Great teamwork environment! Even though we work from home, our team is strongly connected at any given moment, to ensure everyone feels a part of the team.</li>
</ul>

Customer Service Representative

<p>Touch Support is a multinational Business Process Optimization company based in the United States. Since 2003, we have grown to almost 200 employees and expanded to several offices in Europe. In Serbia, we are present under Server Support d.o.o. as our international brand. We are rapidly growing our Accounting team to work with our clients. We are looking for several individuals who want to start or excel in their careers in finance and strive in a dynamic and multicultural environment like ours.</p>
<p>Since the pandemic, we&rsquo;ve learned that our staff prefers working from the comfort of their homes, so we almost entirely switched to remote work. This position is also a work-from-home position, but we provide all the necessary equipment and have long experience and success with training and onboarding new team members online.&nbsp;</p>
<p>For that reason, we are accepting applications from anywhere in Serbia!</p>
<h3><strong>Principal Duties and Responsibilities:</strong></h3>
<ul>
<li>Prepare and submit all billing and invoicing</li>
<li>Input accounting data into the accounting system</li>
<li>Prepare and reconcile bank deposits, reconciling cash&nbsp;</li>
<li>Record AP and AR transactions and cash posting</li>
<li>Maintain precise records of all incoming payments</li>
<li>Verify the validity of account discrepancies by obtaining and investigating information</li>
<li>Research, negotiate and reconcile chargeback and third-party claims</li>
<li>Review and entry of financial documentation such as invoices, bills, accounts payables and accounts receivable&nbsp;</li>
<li>Review of bank and credit card transactions</li>
<li>Processing business expenses</li>
<li>Managing day-to-day transactions</li>
<li>Liaising with customers and vendors as and when required</li>
<li>Close invoices (payments and other closure methods)</li>
<li>Perform additional job-related tasks assigned by the employer</li>
</ul>
<h3><strong>Requirements:</strong></h3>
<p>You are a great candidate for this position if you:</p>
<ul>
<li>Are proficient and confident with the English language</li>
<li>Have basic computer skills and are capable of comprehending new software easily</li>
<li>Have an eye for detail and are thorough in the review of documentation</li>
<li>Are highly organized, can prioritize tasks, and can multitask</li>
<li>Can work well as a member of a team, but also individually without supervision</li>
<li>Can follow instructions and meet deadlines as defined by senior colleagues, supervisors, and management</li>
<li>Ability to work US working hours (local afternoon hours) &nbsp;</li>
</ul>
<p><strong>Please submit your application in the English language. </strong>Applications submitted in any other language will not be considered.</p>

Junior Accountant

<p>Touch Support is a multinational Business Process Optimization company based in the United States. Since 2003, we have grown to almost 200 employees and expanded to several offices in Europe. In Serbia, we are present under Server Support d.o.o. as our international brand. We are rapidly growing our Accounting team to work with our clients. We are looking for several individuals who want to start or excel in their careers in finance and strive in a dynamic and multicultural environment like ours.</p>
<p>Since the pandemic, we&rsquo;ve learned that our staff prefers working from the comfort of their homes, so we almost entirely switched to remote work. This position is also a work-from-home position, but we provide all the necessary equipment and have long experience and success with training and onboarding new team members online.&nbsp;</p>
<p>For that reason, we are accepting applications from anywhere in Serbia!</p>
<h3><strong>Job description:</strong></h3>
<ul>
<li>Verify all accounting documents and further transfer them to the outsourcing company</li>
<li>Control the documentation flow of the company</li>
<li>Prepare monthly bank and payroll reconciliations</li>
<li>Assist in monthly and quarterly closure such as review of invoices entered, balance sheet account reconciliations, accrual calculation, and so on.</li>
<li>Assist in the assessment and preparation of monthly financial reports</li>
<li>Other ad hoc tasks as per management requests</li>
</ul>
<h3><strong>Requirements:</strong></h3>
<ul>
<li>Bachelor&rsquo;s degree in accounting</li>
<li>Two years of relevant experience</li>
<li>Good knowledge of the English language, both written and verbal</li>
<li>Excellent analytical skills</li>
<li>Strong organizational skills with the ability to set priorities and meet deadlines</li>
<li>Detail-oriented and driven to meet expectations</li>
<li>Proactive problem-solving skills</li>
<li>Extensive experience with MS Office products</li>
<li>Availability to work US working hours (local afternoon hours)</li>
</ul>
<h3><strong>Beneficial:</strong></h3>
<ul>
<li>Understanding of US GAAP</li>
<li>Experience working within a US company</li>
</ul>
<p><strong>Please submit your application in the English language. Applications submitted in any other language will not be considered.</strong></p>

Touch Support, Inc.