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<p>You have always been interested in IT, but haven&rsquo;t yet found your way in? Or you just started learning about technology and want to put your passion into a career? This is the perfect time and place to make it happen.</p>
<p>Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing strong and stable growth, and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe.</p>
<p>To protect the well-being of our employees in these difficult times, we have almost entirely switched to home offices. Since this also includes online onboarding and training of new team members from our regular locations, we decided to expand our search for talent to some additional locations! So, if working from home sounds good, keep reading!</p>
<h3>Key Responsibilities and Duties:</h3>
<ul>
<li>Respond to and resolve customer questions through chat, email, and telephone calls</li>
<li>Assist in onboarding, educating, and supporting our customers through their journey</li>
<li>Help and provide guidance to our customers with technical, and billing-related questions</li>
<li>Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing</li>
</ul>
<h3>Requirements:</h3>
<ul>
<li>Strong English language skills</li>
<li>Passion for working with people, and the ability to communicate with clients on a daily basis</li>
<li>Solution-oriented mindset, and passion for resolving problems</li>
<li>Ability to work in shifts - morning, afternoon, night shift (Our schedules are week-based. Which means you wouldn't be switching through different shifts each day but would keep a more stable schedule).</li>
<li>The application submitted in the English language.</li>
</ul>
<h3>What we offer:</h3>
<ul>
<li>Clear promotional path</li>
<li>Initial training and mentoring</li>
<li>Technical certifications paid by the company</li>
<li>A young and friendly international team</li>
</ul>

Customer Service Representative (Remote)

<p>Touch Support is a multinational Business Process Optimization company based in the United States. Since 2003, we have grown to almost 200 employees and expanded to several offices in Europe, and we are rapidly expanding our Accounting team to work with our clients. We are looking for several individuals who want to start or excel their career in finance and would strive in a dynamic and multicultural environment like ours.</p>
<p>To protect the well-being of our employees in these difficult times, we have almost entirely switched to home offices. Since this also includes online onboarding and training of new team members from our regular locations, we decided to expand our search for talent to some additional locations! So, if working from home sounds good, keep reading!</p>
<h3>Principal Duties and Responsibilities:&nbsp;</h3>
<ul>
<li><span style="font-size: 14px;">Prepare and submit all billing and invoicing</span></li>
<li><span style="font-size: 14px;">Input accounting data into the accounting system&nbsp;</span></li>
<li><span style="font-size: 14px;">Prepare and reconcile bank deposits</span></li>
<li><span style="font-size: 14px;">Record AP transactions and cash posting</span></li>
<li><span style="font-size: 14px;">Maintain precise records of all incoming payments</span></li>
<li><span style="font-size: 14px;">Verify the validity of account discrepancies by obtaining and investigating information</span></li>
<li><span style="font-size: 14px;">Research, negotiate and reconcile chargeback and third-party claims</span></li>
<li><span style="font-size: 14px;">Review and entry of financial documentation such as invoices, bills, and accounts payables</span></li>
<li><span style="font-size: 14px;">Review of bank and credit card transactions</span></li>
<li><span style="font-size: 14px;">Processing business expenses</span></li>
<li><span style="font-size: 14px;">Managing day-to-day transactions</span></li>
<li><span style="font-size: 14px;">Liaising with customers as and when required</span></li>
<li><span style="font-size: 14px;">Close invoices (payments and other closure methods)</span></li>
<li><span style="font-size: 14px;">Perform additional job-related tasks assigned by the employer</span></li>
</ul>
<h3>You are a great candidate for this position if you:&nbsp;</h3>
<ul>
<li>Are proficient and confident with the English language</li>
<li>Have basic computer skills and are capable of comprehending new software easily</li>
<li>Have an eye for detail and are thorough in the review of documentation</li>
<li>Are highly organized, have the ability to prioritize tasks, and can multitask</li>
<li>Can work well as a member of a team, but also individually without supervision</li>
<li>Are able to follow instructions and meet deadlines as defined by senior colleagues, supervisors, and management&nbsp;</li>
<li>Ability to work exclusively US working hours (local afternoon hours)</li>
</ul>
<p><strong>Please submit your application in the English language. Applications submitted in any other language will not be considered.</strong></p>

Junior Accountant (Remote)

<p>Touch Support is a multinational Business Process Optimization company based in the United States. Since 2003, we have grown to almost 200 employees and expanded to several offices in Europe, and we are rapidly expanding our Accounting team to work with our clients. We are looking for several individuals who want to start or excel their career in finance and would strive in a dynamic and multicultural environment like ours.</p>
<p>To protect the well-being of our employees in these difficult times, we have almost entirely switched to home offices. Since this also includes online onboarding and training of new team members from our regular locations, we decided to expand our search for talent to some additional locations! So, if working from home sounds good, keep reading!</p>
<h3><strong>Job description:</strong></h3>
<ul>
<li>Verify all accounting documents Control a document flow of the company</li>
<li>Vendor management</li>
<li>Participate in monthly, quarterly closure tasks, such as (control of invoices entered, balance sheet account reconciliations, accrual calculation, etc.)</li>
<li>Other ad hoc tasks as per management requests</li>
</ul>
<h3><strong>Requirements:</strong></h3>
<ul>
<li>US GAAP knowledge is a plus</li>
<li>Bachelor&rsquo;s degree in accounting</li>
<li>5+ years of relevant experience preferably within a US company</li>
<li>Excellent knowledge in the English language, both written and verbal</li>
<li>Proactive in regards to problem-solving</li>
<li>Excellent analytical skills</li>
<li>Strong organizational skills with the ability to set priorities and meet deadlines</li>
<li>Detail-oriented and driven to meet expectations</li>
<li>Availability to work US working hours (local afternoon hours)</li>
</ul>
<p><strong>Please submit your application in the English language. Applications submitted in any other language will not be considered.</strong></p>

Senior Accountant (Remote)

<p>Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing strong and stable growth, and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe.</p>
<p>To protect the well-being of our employees in these difficult times, we have almost entirely switched to home offices. Since this also includes online onboarding and training of new team members from our regular locations, we decided to expand our search for talent to some additional locations! So, if working from home sounds good, keep reading!</p>
<h3><strong>Responsibilities and goals you&rsquo;ll own:</strong></h3>
<p>A typical day at Touch Support involves working with end-users through various support channels, such as tickets, live chat, and phone calls.</p>
<p>Common requests you may be solving on a daily basis are:</p>
<ul>
<li>Troubleshooting technical and software issues with virtual workstations and end-user's local devices (printers, scanners, desktop, or other)</li>
<li>Adjustments, configuration, and maintenance on already existing Windows server environment, Exchange and Office365</li>
<li>Setup, installing and configuring client email, data transfer, user account maintenance and software installation remotely</li>
</ul>
<h3><strong>Requirements</strong></h3>
<p>Basic requirements for all the candidates:</p>
<ul>
<li>Excellent communication skills in the English language, as Touch Support exclusively provides support in English</li>
<li>Candidates need to be ready to lend a helping hand or pass on their knowledge as they grow with the company.</li>
<li>Previous experience responding to customers via telephone, live chat</li>
<li>Basic knowledge of Windows desktop operating systems</li>
</ul>
<p><span style="text-decoration: underline;">Bonus points go for:</span></p>
<ul>
<li>Understanding of Active Directory, DNS, DHCP, LAN/WAN, and basic networking</li>
<li>Experience with Office 365 and G Suite</li>
<li>Advanced Windows Client OS troubleshooting - Windows XP/7/8/10</li>
<li>Basic Windows Server Administration</li>
<li>Terminal Services / Remote Desktop Services</li>
</ul>
<p><strong>Please submit your application in English. Applications submitted in any other language will not be considered.&nbsp;</strong></p>

Windows Support Technician (Remote)

<p>You have always been interested in IT, but haven&rsquo;t yet found your way in? Or you just started learning about technology and want to put your passion into a career? This is the perfect time and place to make it happen!</p>
<p>Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing strong and stable growth, and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe.</p>
<p>To protect the well-being of our employees in these difficult times, we have almost entirely switched to home offices. Since this also includes online onboarding and training of new team members from our regular locations, we decided to expand our search for talent to some additional locations! So, if working from home sounds good, keep reading!</p>
<h3><strong>Requirements for all the positions:</strong></h3>
<p>For the last several years we have been successful in training our staff from scratch, and building a strong, learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field, and strong motivation to learn and succeed. We Hire for character and train the skill, and our requirements are set accordingly, with few simple preconditions:</p>
<ul>
<li>Excellent communication skills in the English language, as our clients are mostly US-based</li>
<li>Passion for working with people, and helping them to get their stuff work</li>
<li>Solution-oriented mindset, and passion for resolving problems</li>
<li>Readiness to lend a helping hand, and pass on the knowledge as you grow with the company.</li>
<li>Ability to work in shifts (morning, afternoon, night shift). However, our schedules are week-based - you wouldn&rsquo;t be switching through different shifts each day but would keep a more stable schedule.</li>
<li>The application submitted entirely in the English language</li>
</ul>
<h3><strong>Responsibilities and goals you&rsquo;ll own:</strong></h3>
<p>At the moment, we are looking for several new team members to join us for our IT Support Intern role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will definitely use the interview process to find out what would suit you best! Daily responsibilities of a Support Intern would be:</p>
<ul>
<li>Respond to and resolve customer questions through chat, email and telephone calls quickly and effectively</li>
<li>Assist in onboarding, educating, and supporting our customers through their journey</li>
<li>Help and provide guidance to our customers with technical, and billing-related questions</li>
<li>Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing</li>
<li>Increase customer satisfaction and build loyalty by providing an amazing, personal customer experience</li>
</ul>

Touch Support, Inc.

Oglasi

Customer Service Representative (Remote)

Junior Accountant (Remote)

Senior Accountant (Remote)

Windows Support Technician (Remote)

IT Support Intern (Remote)

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