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Pozivamo sve timske igrače - tražite li fleksibilnu ulogu koja može promeniti budućnost maloprodaje? Hajde da ćaskamo o tome!
Pozadina pozicije
Wolt Vam je možda poznat kao finska tehnolo&scaron;ka kompanija koja ima svoju platformu za dostavu. Ali ovo je samo početak - sada pokrećemo maloprodajnu dostavu namirnica &scaron;irom Evrope i Azije a Wolt Market je centralna tačka ove ekspanzije.
Wolt Market je na&scaron; supermarket koji pruža vrhunsku pogodnost i korisničko iskustvo - možete naručiti namirnice koje će do Vas stići brzinom svetlosti!
Na&scaron;i timovi radnika u prodavnicama su u srcu na&scaron;eg Wolt Marketa u Beograd&nbsp; - Vi ćete se postarati da su sve porudžbine prikupljene i spremne da budu preuzete od strane na&scaron;ih kurira ili kupaca.
Radićete u fleksibilnim smenama - na&scaron;e prodavnice su otvorene 7 dana nedeljno i dobrodo&scaron;le su aplikacije za puno radno vreme i pola radnog vremena. Bićete deo zabavnog tima koji redefini&scaron;e kako kupujemo i dok na&scaron;e kolege vole da se &scaron;ale, mi smo stvarno ponosni na posao koji radimo - kao kompanija mi radimo obične stvari neuobičajeno dobro!&nbsp;
Opis posla
<ul>
<li>Preuzimanje porudžbina putem Merchant aplikacije</li>
<li>Prikupljanje i pakovanje namirnica i njihova predaja kupcima i kuririma</li>
<li>Upravljanje na&scaron;im internim sistemom koji uključuje precizne informacije o nutritivima i alergenima</li>
<li>Održavanje reda i čistoće radnje</li>
<li>Učestvovanje u razvoju dnevnih operacija prodavnice</li>
</ul>
Kvalivikacije
<ul>
<li>Brzo učite i imate mogućnost da radite vi&scaron;e stvari istovremeno</li>
<li>Proaktivni i orijentisani na kupce su reči koje Vas opisuju</li>
<li>Preduzimljivi ste i sviđa Vam se ideja da radite u preduzetničkom okruženju koje se brzo menja</li>
<li>Poznavanje rada na računaru</li>
<li>Osnovno znanje engleskog jezika</li>
<li>Imate pravo da radite u Srbiji</li>
</ul>
Ako biste voleli da radite u brzorastućem okruženju, da preuzmete odgovornost i da budete deo izuzetno ambicioznog tima, onda kliknite dole da aplicirate i da započnemo razgovor!
Pregledaćemo prijave kako pristižu tako da po&scaron;aljite svoju prijavu &scaron;to pre! :)
O Woltu&nbsp;
Wolt trenutno posluje u 23 zemlje i u vi&scaron;e od 90 gradova, služeći vi&scaron;e od 7 miliona kupaca. Na&scaron;e iOS i Android aplikacije imaju najbolje recenzije u industriji, najvi&scaron;e zbog na&scaron;eg pristupa koji je centriran oko kupaca i toga kako pravimo na&scaron;e proizvode i operacije. Na primer, na&scaron; tim za podr&scaron;ku kupcima odgovara na poruke u roku od par sekundi na maternjem jeziku kupca.
Prikupili smo vi&scaron;e od 258 miliona evra finansiranja od renomiranih Američkih i Evropskih investitora, kao &scaron;to su ICONIC Q Capital, 83North, EQT Ventures i Highland Europe. Imali smo sreće da vremenom budemo cenjeni i prepoznati za na&scaron;e napore: Apple je odabrao Wolt aplikaciju za njihov izbor urednika, Wired je nazvao kompanju &ldquo;Najvrućim startapom u Evropi&rdquo;, Forbes je uvrstio izvr&scaron;nog direktora Miki Kuusi na njihovu &ldquo;30 ispod 30 u potro&scaron;ačkoj tehnologiji&rdquo; listu i Nordic Start up Company je imenovao Wolt za kompaniju godine.
U 2020, Financial Times je imenovao Wolt Evropskom drugorastućom kompanijom. Mi se i dalje &scaron;irimo brzo i tražimo talentovane individualce da nam se pridruže. Ako imate strast za najmodernijom tehnologijom, odličnom hranom i želite da napravite promene u svom gradu, onda je Wolt pravo mesto za Vas.

Radnik u prodavnici

<h3>Company Description</h3>
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 55,000 restaurant and retail partners as well as with over 75,000 courier partners across 23 countries and 280 cities.
Our apps (iOS and Android) have the industry&rsquo;s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer&rsquo;s own language.
We&rsquo;ve raised more than &euro;707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures &amp; EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt&rsquo;s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe&rsquo;s second fastest growing company. We&rsquo;re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
<h3>Job Description</h3>
Are you interested in the dynamics around Operations and enjoy working in a fast-moving environment? Do you have a customer-oriented mindset and want to be a key player in ensuring that our courier partners get a world-class experience? If so, then please read on!
<h3>Role background</h3>
Wolt is a Finnish technology company and we&rsquo;re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Associate to join our Operations team in Belgrade.&nbsp;
In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.&nbsp;
As an Operations Associate, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. This entails everything from giving one-to-one support on ad-hoc questions or carrying out document checks to follow KPIs or automate workflows. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.
In this pursuit, we aim to create the World&rsquo;s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.
<h3>What you'll be doing</h3>
<ul>
<li>Courier partner acquisition - Our eternal pursuit is to onboard the appropriate amount of courier partners, and supporting them through this journey will be part your responsibility.</li>
<li>Excellent communicator - Supporting our courier partners through their journey requires that you can communicate clearly and within the communication style of Wolt.</li>
<li>Contributing to enhancing how we do business - Whatever you&rsquo;re working on, you will ask questions like &ldquo;how can we do this more efficiently&rdquo;. You will feed qualitative insights to the team allowing us to improve and make things easier and smarter for courier partners to get started and stay with Wolt as long as possible.</li>
<li>Managing courier gear inventories - We have highly automated processes to gear up our courier partners as fast and efficiently as possible. However, we still have to supervise the system and the colleagues who are working in it.</li>
<li>Think KPI&rsquo;s, process, and scalability - &nbsp;Our KPIs will be guiding your daily work and impacting the weekly priorities. We use data to develop &amp; optimize processes that will help us drive operational efficiency and decrease unnecessary manual tasks.</li>
<li>Managing courier payouts - You will help our courier partners through their payment and invoicing processes.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Relevant experience, ideally from operations or support setting. We have a highly customer-oriented mindset which also applies to our courier partners.</li>
<li>Great communication skills both verbally and in writing. You will be communicating with our courier partners on a daily basis.</li>
<li>Getting things done with a can-do attitude and being comfortable in a fast-paced and high-impact environment.</li>
<li>Fast learner and ability to quickly adapt to new tools, processes and information.</li>
<li>Being able to work in a team as well as working independently - you will be working together with other departments and teams as well.</li>
<li>Proactive planner and thorough thinker that is constantly looking for better ways to get things done.</li>
<li>Fluency in both Serbian &amp; English is a must!</li>
</ul>
Bonus points if you also have
<ul>
<li>Previous experience in mass communication, marketing, recruitment or logistics</li>
<li>Have worked with onboarding or acquisition funnels before</li>
<li>Analytical and problem-solving skills, and the ability to rationalize, hypothesize and make decisions through the use of data</li>
<li>You are familiar with tools such as G-sheets</li>
<li>Driver&rsquo;s license&nbsp;</li>
</ul>
<h3>Additional Information</h3>
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going!&nbsp;
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!&nbsp;

Operations Associate

<h3>Job Description</h3>
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further.
<h3>Role background</h3>
Wolt is a Finnish technology company and we&rsquo;re best known for our food delivery platform - you can read more about our story below. We launched in Serbia in early 2019, and have now grown to 10&nbsp;cities with more than 1500 restaurants using our platform. We're currently looking&nbsp;for Support&nbsp;Associate to join our Support team in Belgrade! In our Support team there is no typical day, and to be successful&nbsp;in Support&nbsp;Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.
Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp;
Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.
Personal Touch: We&rsquo;re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp;
Attitude: Take ownership beyond the obvious.
<h3>What you'll be doing</h3>
<ul>
<li>Handling customer and courier support together with the team in shifts.</li>
<li>Developing our support function together with the team.</li>
<li>Helping with other things that pop up, like providing support for our restaurant partners.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>You thrive under pressure</li>
<li>You consider yourself to be an "out of the box" thinker</li>
<li>You are a fast learner and attentive to both small details and the bigger picture</li>
<li>Multitasking is your strong suit and you&rsquo;re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority</li>
<li>You're an expert when it comes to Belgrade's food scene, traffic patterns, and the different areas of your city</li>
<li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment</li>
<li>Fluent in Serbian and able to work in English</li>
</ul>
As this role is part time, students are also welcome to apply!
<h3>Additional Information</h3>
If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we&rsquo;d love to hear from you! We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

Support Associate (Part-time)

<h3>Job Description</h3>
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment?&nbsp;If your answer is yes - then read further!
<h3>Role background</h3>
Wolt is a Finnish technology company and we&rsquo;re best known for our food delivery platform - you can read more about our story below. We launched in Serbia in early 2019, and have now grown to 10&nbsp;cities&nbsp;with more than 1500 restaurants using our platform.&nbsp;
We're currently looking for Support Associate to join our Support team in Belgrade! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.
Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp;
Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.
Personal Touch: We&rsquo;re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.
<h3>What you'll be doing</h3>
<ul>
<li>Handling customer and courier support together with the team in shifts.</li>
<li>Developing our support function together with the team.</li>
<li>Helping with other things that pop up, like providing support for our restaurant partners.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>You thrive under pressure</li>
<li>You consider yourself to be an "out of the box" thinker</li>
<li>You are a fast learner and attentive to both small details and the bigger picture</li>
<li>Multitasking is your strong suit and you&rsquo;re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority</li>
<li>You're an expert when it comes to Belgrade's food scene, traffic patterns, and the different areas of your city</li>
<li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment</li>
<li>Fluent in Serbian&nbsp;and able to work in English</li>
</ul>
<h3>Additional Information</h3>
If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we&rsquo;d love to hear from you!&nbsp;
We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

Wolt d.o.o.