Administrative Associate

CPA Global, part of Clarivate, is a global leader in Intellectual Property software and tech-enabled services, serving over 12,000 law firm and corporate customers every day. Our commitment is to give IP professionals the information, insight and technology they need to manage the world’s ideas.

Job Description:

Administrative Associate - responsibility for performing full range of tasks related to Intellectual Property protection for our customers. Independently fulfilling operational tasks, that include communication with the clients, communication with the network of agents and ensuring that all deadlines, both internal and external, are met in addition to providing cost estimations and invoices for the services rendered.  The main accountabilities are listed below:

Planning 

• Prioritise allocated work to complete in a given day
• Communicate to supervisor in case of any challenges in completing the tasks
• Reference: 5Ib3EqL_nAqDrFWIHISJ8B96acYulVCiMnBp9BJS7f8.

Delivery 

• Processing allocated work as per work instructions / team alignment / task priority/ client requirements
• Interpret the client request and take action as per work instructions
• Consider exception handling
• Communicating, with both clients and agents, validating and checking source documentation.
• Preparing and sharing all appropriate documentation, completing tasks in a timely and professional manner in order to satisfy the IP protection process.
• Providing client with requested cost estimation
• Other tasks as assigned by the Employer

Process Improvements

• Identifying process improvement opportunities and implementing required changes in line with the set plan and agreement with the manager
• Identifying process gaps / wastes
• Suggesting alternate solutions
• Evaluating feasibility of implementation
• Testing and implementing the solutions
• Gauging the benefits (e.g. time saving, cost saving, accuracy improvement, customer satisfaction etc.
• Ensure compliance with Code of Business Ethics and Corporate Conduct

Qualifications:

Eligibility Criteria

• Candidate must be a regular graduate preferably with a University Degree in Philology or related field.
• Should possess good knowledge of MS-Office applications e.g. MS-Excel, MS-Word
• Work experience on the similar position will be considered as advantage 

Required behaviours/Competencies

• Fluency in English both written and spoken
• High attention to details, rigorous and customer-oriented attitude
• Organized and able to meet internal and official deadlines
• Flexibility and adaptability
• Proficiency in Microsoft Office suite