Business Manager

Business Manager

We are currently looking for a new colleague who is going to be in charge of the profitability and growth of his/her business unit by steering on employee performance management, service quality and client interaction.

Join our Transcom Family as a Business Manager!

As Business Manager at Transcom you would:

• Build trust with the client, always deliver amazing client meetings 
• Empower and coach your team leaders to build world class teams
• Collaborate and plan operation with account RTM and TQM
• Control, monitor, report on and analyse the KPIs, contributing proposed new business strategies, establishing viable budgets and performing on-going financial monitoring
• Ensure high employee satisfaction by building trust in the team
• Have a good understanding of pricing structure and profitability targets, and how you can impact them
• Ensure a smooth and profitable operation
• Ensure that targets are set for each employee and empower the team members to outperform
• Assess and manage the performance of his/her collaborators, in line with Company policies and performance management procedures and processes.
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What's in it for YOU!

• Opportunity to further develop your skills and career in a highly dynamic international team
• The challenge to lift your own department to a higher level in a creative way
• The opportunity to enrich the quality of the project with your experience
• Flexibility of work from home or the office
• A positive working atmosphere and the freedom to act independently
• Attractive salary

What are we looking for?

• Minimum studies: University diploma or degree (Business Administration and Management, Economics or similar) or equivalent.
• Minimum two years' experience in a similar post, managing work teams and business areas at the Contact Centre (Experience in direct negotiation with the Client Organisation and budget management is an advantage)
• Interest in the Client Organisation product, motivated by commercial tasks and by team management.
• Office package, Google Apps, E-mail Communication: High level.
• Ability to lead and improve the department in a professional manner
• Experience in a strong results-oriented environment
• High motivation and enthusiasm
• Strong analytical skills to interpret results and take decisions based on facts and figures
• English C1 level (written and verbal)

What Life at Transcom is like!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals.