Call Center Project Manager

Embark on a global journey as a Project Manager, steering success through diverse projects. Embrace leadership, navigate complexities, and orchestrate triumph on an international stage. Your opportunity to excel begins here! Be the one responsible for ensuring that our customers receive the highest level of service and support, while also ensuring that our projects are delivered on time, within budget, and to the highest quality standards.

Join us as Project Manager!

Your main responsibilities would be: 

• Project mastery: Manage end-to-end success of multiple, concurrent and complex projects, working with cross-functional
  teams
• Process perfection: Develop and maintain project management processes and procedures
• Process success: Develop and maintain project schedules and budgets and ensure that project documentation is complete and up-to-date
• Strategic planning: Develop project plans using appropriate project methodology, defining key deliverables, responsible parties,
  and timelines
• Risk management: Manage project risks and issues ensuring proactive mitigation strategies
• Transparent communication: Create project status, update documents/ dashboards and effectively communicate status to project
  stakeholders, including risks, action items, decisions and documentation of meetings
• Progress monitoring: Monitor project progress and provide regular updates to senior management
• Client relationship building: Develop and build client business relationships by delivering a positive new client onboarding experience
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What's in it for YOU!

• Competitive salary, plus you will enjoy an attractive package of benefits such as private insurance, various discounts provided by the corporation
• You will become part of the Transcom, strong community that fosters team spirit and collaboration on all levels of organization
• Fast paced work environment with possibility to drive improvements and personal learning at the same time
• Informal and approachable management style
• Opportunity to be spotted for your further professional growth
• Continuous development through our diversified learning platforms that are led by training and our own internal platform

What are we looking for?

You have:

• Bachelor’s degree in Business Administration, Management, or a related field
• Prior experience with Smartsheets and Google Suite
• 1+ years of project management experience leading and managing business projects
• 3+ years of experience in customer service and contact center support
• Strong leadership and management skills
• Advanced knowledge of written and spoken (Business) English
• A good level of Italian is preferable
• Project Management Certification is a plus (PMP, Six Sigma, or equivalent)

You are:

• A “hands on” “doer” approach
• Confident, with a “Can do” attitude
• Able to keep calm and act with equanimity when working under pressure and deadlines
• Someone who takes ownership and pride in the success of their work
• Analytical and a problem solver
• A team player

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.