Mobi Banka raspisuje oglas za poziciju Contact Centre Director - Mobi Banka. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.
Contact Centre Director - Mobi Banka
Belgrade
Key responsibilities:
- Strong customer orientation on client servicing
- Coordination and development of customer services
- Participate in the planning and budgeting activities of call centre
- Responsible for the organization of processes and activities related to outsourced activities to other legal entities in the field of customer care
- Preparation of manuals and communication, monitoring the operation of the call/contact centre and caring about the quality and effectiveness of agents
- Reporting on the results of the call/contact centre
- Coordinates the work of the bank's call/contact centre with other departments in the bank, as well as with other relevant legal entities
- Organization, monitoring and reporting of sales and other campaigns carried out through the call/contact centre
- Organizes the receiving, processing and preparation of responses to customer complaints
- Makes sure to process all complaints in time and required quality, meeting all regulatory requirements
- Preparing and sending reports on Customer Complaints
For the good start, you will need:
- Secondary school/ college or university degree preferably
- At least 4 years of experience in Telco/Banking industry on similar positions
- Experience in complaint management and legal requirements
- Proficiency in MS office
- Fluency in English
You will enjoy:
- Development of contact centre as main communication point for customers
- Building omnichannel (phone, chat, social networks) servicing contact centre with focus on top class customer experience
- Opportunity to participate in business decision making process of a large multinational company
- Working in a dynamic environment which allows you to grow and develop within it
- Competitive benefits and great working conditions
- Career development opportunities
Please apply by 27.02.2020.
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