Konkurs je istekao.

Contact Centre Director - Mobi Banka

Mobi Banka

Beograd

27.02.2020.

ugovor puno radno vreme

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Contact Centre Director - Mobi Banka

Belgrade

Key responsibilities:

  • Strong customer orientation on client servicing
  • Coordination and development of customer services
  • Participate in the planning and budgeting activities of call centre
  • Responsible for the organization of processes and activities related to outsourced activities to other legal entities in the field of customer care
  • Preparation of manuals and communication, monitoring the operation of the call/contact centre and caring about the quality and effectiveness of agents
  • Reporting on the results of the call/contact centre
  • Coordinates the work of the bank's call/contact centre with other departments in the bank, as well as with other relevant legal entities
  • Organization, monitoring and reporting of sales and other campaigns carried out through the call/contact centre
  • Organizes the receiving, processing and preparation of responses to customer complaints
  • Makes sure to process all complaints in time and required quality, meeting all regulatory requirements
  • Preparing and sending reports on Customer Complaints

For the good start, you will need:

  • Secondary school/ college or university degree preferably
  • At least 4 years of experience in Telco/Banking industry on similar positions
  • Experience in complaint management and legal requirements
  • Proficiency in MS office
  • Fluency in English

You will enjoy:

  • Development of contact centre as main communication point for customers
  • Building omnichannel (phone, chat, social networks) servicing contact centre with focus on top class customer experience
  • Opportunity to participate in business decision making process of a large multinational company
  • Working in a dynamic environment which allows you to grow and develop within it
  • Competitive benefits and great working conditions
  • Career development opportunities

Please apply by 27.02.2020.

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    Beneficije

    • Edukacija, profesionalni razvoj
    • Wellness
    • Sport i rekreacija
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    • Nagrade, bonusi, pokloni
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    • Porodica i roditeljstvo
    • Obuke, konferencije
    • Hrana i piće
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