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Customer Service Representative

LL Transportation Marketing Solutions d.o.o.

Belgrade

21.10.2020.

ugovor puno radno vreme

About Us

LL Transportation Marketing Solutions d.o.o. is a young and growing company based in Belgrade, Serbia which provides all kind of telecommunication and organizational services for several different companies. One of our biggest clients is Great Agency Inc (insurance brokerage with clients throughout the USA, with a specialty in commercial insurance (property and casualty)) from New York. The growth of the business has created a career opportunity.

Currently, we are looking for energetic and reliable professional to join our team as: Customer Service Representative (US Based Insurance Brokerage Company/Serbia Off-Site Processing Center)

About the position:

The Customer Service Representative Job responsibilities focus on providing insurance brokerage customer service and related processing and support functions. Primary Job Functions include Customer Service, Administrative and Clerical Duties including those unique to the insurance business.

Individual Tasks may include some or all of the below items:

  • Corresponding with clients via phone and email for policy servicing requests and policy change/endorsement transactions
  • Corresponding with clients regarding billing transactions including accepting payments over the phone and internet, calling and reminding clients of payments due and processing finance agreements
  • Generating and confirming proofs/certificates of insurance
  • Confirming and attaching policy documents
  • Generating proposal documents
  • Generating coverage quotes
  • Processing new and renewal business policy transactions
  • Maintaining and managing client expiration/cancellation/warning lists to ensure continued insurance coverage for clients
  • Managing service email inboxes to route, respond to, and process service requests
  • The position allows for growth and promotion potential; we will be looking to advance qualified staff to management positions as our Serbia operations expand.

Job Requirements:

  • Candidate must have excellent customer service skills and be capable of working in a fast paced environment.
  • Candidate should have excellent communication skills (verbal and written English) and be proficient working with computers.
  • The candidate is expected to be a quick learner and able to work independently in support of operations.
  • Ability to be self-driven and capacity to multitask, prioritize and bring tasks to completion.
  • Excellent problem solving, organizational skills, and attention to detail.
  • Industry experience helpful but not required. Training is provided.

If you believe you are the right candidate, please send your CV in English. Only shortlisted candidates will be contacted.

    LL Transportation Marketing Solutions d.o.o.

    • Srbija, Beograd, Jurija Gagarina 32a
    • PIB: 110296672
    • Matični broj: 21332569
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