Customer Services Executive

Join us in our Excellence Center in Belgrade!

Customer Services Executive

The position holder will provide component outright sales and loan/exchange support to customers. He/she will answer requests, provide quoting and commercial offers as defined by SR Technics Switzerland Ltd and channels the transactions.

Your responsibilities:

• Ensure that all elements of the relevant quality management system are fulfilled. Ensure that the trading system properly reflects activities (quotes, sales orders, revenue, etc.)
• Communicate with customers to generate leads and fill the sales pipeline, manage transactions as part of the 24/7 trading operations, follow up with customers to effectively generate revenue and ensure proper handover to the other regions
• Maximize profit through effective quoting as defined by SR Technics Switzerland Ltd. support after-sales and cash collection for assigned accounts
• Engage efficiently with colleagues from other regions to develop a true team spirit
• Liaise with current and potential customers of SR Technics Switzerland Ltd. in the region, present the product portfolio and business opportunities to customers and act as communication channel between SR Technics Switzerland Ltd. and customers for outright sale, loan and exchanges
• Reference: RB6xP2rTy_rDgIjzwpvF7sInxIrJDROMDjE6Ji8oKYi68xT9fXS_SpdXPBmiIrYq

Your profile:

• B.Sc. in a technical or commercial subject or equivalent by experience
• Minimum 2 years of working experience in aviation in customer facing role
• Good communication (writing and speaking) and presentation skills
• Fluent in English, C1 desired (minimum B2)
• Knowledge of German, Spanish, French or any other additional language would be considered as a plus
• Knowledge of MS Office and IT literacy
• Ability to work in the team as well as perform individual tasks

Competencies: 

• Excellent communication and interpersonal skills
• Customer-oriented person able to work in a team within a global organization

Your chance:

• An attractive position in a global and dynamic company
• Competitive employment conditions
• Opportunity for professional and personal development

Thank you for your interest.

By submitting your application, you give your consent that all personal data you have submitted here may be processed by us for the purposes of candidate selection process in our company.

Please note that only candidates who meet the listed requirements will be contacted.

STRADE is SR Technics’ dedicated component services brand, created in 2021 to serve the aviation community. As an independent unit and intrapreneurship venture, we manage a multi-million rotable asset base through 24/7 worldwide support to airlines, MROs, and trade partners. We are committed to quality, speed, excellence in customer service, and a presence close to our customers. For more information on STRADE, please visit www.strade.aero. Ref: UTE/7256