Customer Support Agent - Social Media

Who are we?

Hyperoptic is the UK's hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, we're leading the way in full fibre technology. With hyperfast speeds 14x faster than the UK average, we're changing the way people are experiencing broadband.

We established Hyperoptic's Belgrade office in 2013, starting with only 20 Developers to support the business. As of today we are 400 people and growing superfast - once a small start-up has become a success story in Belgrade, with over 1300 employees globally.

Due to continuous expansion, Hyperoptic are hiring for a Customer Support Agent - Social Media who goes beyond the expected. We believe in working smarter together, whilst our teams stay focused and people passionately strive for excellence. As Customer Support Agent - Social Media your mission will be to be responsible for demonstrating a customer-focused and solution-oriented approach to provide exceptional service and experience to Hyperoptic's customer across all communication channels (phone, email, chat, social media), as well as for acting as the customer advocate within the company. Does this sound like you?

What will you be doing?

• Offering first-line assistance to customers with technical, billing, and admin related queries
• Providing quick and outstanding customer support through all communication channels
• Providing sustainable long-term customer-focused solutions to customer issues
• Managing good-will gestures towards customers within respective guidelines and budgets
• Reference: unoO-BXG2yrJbGoJ-xb8fnh7xEabPt-1y4JF1Pmgzsc.

What are we looking for?

• Excellent oral and written English skills
• Communication Skills (able to maintain professional and effective yet friendly communication with customers)
• Problem-solving solution-focused mindset (Logical thinking)
• Multitasking
• Patience and a positive “can-do” attitude

Why are we the best place for work?

We are based in three beautiful locations in Senjak with:

• Catered lunch every day
• Basketball court and table tennis
• Fresh fruit every week
• Massage on-site
• Pet-friendly office

We're committed to providing equal opportunities to all applicants and employees – in fact this is at the heart of our company culture and values. We welcome applications from candidates with diverse backgrounds.

What happens next?

You apply.

We carefully review your application over a decent cup of coffee.

We'll get back to you. Even if it's a no (at the moment).

Hyperoptic has been recognized in the top three for the Best Recruitment Process amongst Belgrade IT Companies, three years in a row.

And don't forget to keep an eye on our careers site as we're growing fast: https://careers.hyperoptic.com/

We look forward to hearing from you!