IS Support Engineer Analyst

Are you interested in working at a market leading multinational company? At Grundfos, we develop, produce and sell some of the worlds’ most efficient and energy saving pumps and pump solutions across the globe. We help our customers save natural resources and reduce climate impact. With us, you will be part of an international workplace where innovation, collaboration and development are front and centre in everything we do. Grundfos is financially independent, stable company, where next to our customers, employees are also number ones for us. Grundfos provides free professional training and personal development opportunities in an international environment. The position offers a competitive salary and benefits package, in a pleasant working atmosphere and environment.

What is the job about?

Onsite Support is needed on large location to handle multiple tasks in production and administrative area that can’t be solved remotely by the Global Service Desk. The Onsite Supporter is part of a regional team Eastern Europe & Middle East.
The Onsite Supporter will mainly support the local company with local IT tasks. Primary location for Onsite Supporter is in Indjija, rare local business trips to Belgrade are expected. Business trips to other countries can occur.

Your primary tasks involve but not limited to:

The Onsite Supporter is responsible for:
Production

• Handling errors in Production applications and devices (such as engraving, labelling, test equipment, Vision 3D systems)
• Install and reinstall PC's and PC applications
• Maintain Asset Management system for PCs
• Analysing and replacing production PCs / equipment
• Reference: tn4BqjoIaSJrv5GCAH0pLtYSn2CTPD66clq7_6Tn4r8.

Admin

• Handling errors on PC's, printers, desk phones, mobile phones - especially in regard to visitation
• Ordering / Purchase / Exchange of equipment
• Assist HP or HP Partner in onsite fault analysis, onsite Installation, Move or Break & Fix
• Ensuring globally recording, resolving and tracking of all incidents, service requests and change requests in Service Now
• Following up on existing cases internally and externally
• Install and reinstall PC's and PC applications
• Administrate swap stock of HP PC, mobile phones, desk phones
• Maintain Asset Management system for HP PCs
• Maintain and update printers, toner replacement
• Patching in cross field and in cross rooms
• Administrate local/de-central servers and applications

The Onsite Supporter will perform these main activities:

• Provide the needed Onsite support to the local business
• Be a key player/coordinator to ensure that the production can return to normal operations as quickly as possible
• Handling incidents, service requests and standard changes according to the standard defined ITIL processes
• Ensuring assessment of all critical incidents and escalate these
• Preparing & distributing relevant information regarding the IT status.
• Provide support for local legacy systems
• Share knowledge about solutions with the Onsite support team

What do you need to apply?

• Technical knowledge on IT supporter level
• Great communication skills
• Good communication level in English
• Able to communicate and work with IT resources and management resources
• Capable of communication on all organizational levels to ensure a smooth change of equipment from start to end
• Work structured to ensure delivery, quality and economy within specified frames
• Be able to take decision within the framework under deployments
• Supporter background
• Technical knowledge (Microsoft Windows XP, 7, 8, 10, Office 365, Service Now and TeamViewer Remote Control), basic knowledge about network structure (DNS, DHCP, AD, VLAN)
• Working with Asset management
• PC and printer Hardware (basic troubleshooting, memory, HDD replacement)

Why Grundfos?

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Furthermore, we offer:

• Dynamically improving company with stable background
• Professional challenges and development opportunities in multinational environment
• Competitive salary and benefits
• Teamwork in an international team
• Sport facilities (gym)
• Flexible working-time, Home Office
• Family friendly, environmentally aware employer

Additional Information:

If this job sounds appealing to you, please send us your English resume and motivation letter by clicking on
‘Apply’.
If you want to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos or on our local pages

www.facebook.com/Grundfos.hu

www.instagram.com/grundfos.hu/

We look forward to hearing from you.