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Technical Service Manager

ICL Services and solutions d.o.o.

Beograd

30.07.2020.

ugovor puno radno vreme online intervju za posao

ICL Services is one of the biggest and oldest Russian IT companies currently in top 100 world IT outsourcing companies and key partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

  • A full-time employment contracts
  • An opportunity to work on challenging projects with some of the world's largest companies
  • Compensation package (private health insurance, team-buildings, professional education and certification)
  • Opportunities for advancement within the company:
  • 20% of employees got salary raise or carrier growth
  • Opportunity to participate in various corporative programs (MVP - mentoring program)
  • Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of
  • Overtime working hours are recorded and compensated
  • Human corporative culture:
  • 90% like the atmosphere in the company
  • 94% trust the professionalism of colleagues and ask them for help in difficult situations
  • Professional education and certification – ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum

Technical skills and responsibilities

  • People Management. Manages, motivates and develops a team of technical specialists, ensuring that the service levels are met.
  • Customer Relations. Establishes relationships with customers and a range of managers across Fujitsu to act as a respected technical interface both internally and externally to exhibit confidence that we can deliver and enhance their service.
  • Risk Management. Establishes and manages risk for the team’s technical skill levels and adequate resources to ensure that risks are mitigated, and problems resolved, in relation to meeting our commitments.
  • Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, considering changing priorities or issues on services of a small to medium capacity. Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA)
  • Business orientation. Anticipates the impact of business issues on own team and takes appropriate action. Is responsible for monitoring and controlling issues.
  • Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of services to meet SLAs as a minimum, always striving towards improvements, with impeccable service as the goal.
  • Professional Specialization. Focus and attention is primarily on the specific services which the team is delivering to their current Customer base. Responsible for improving core skills, adopting standard processes and encouraging re-

use.

  • Tools Mastery. Ensure adherence to agreed strategic toolset, emphasizing the need for improved deployment and usage.
  • Key Performance Indicators Maintaining and growing technical skill levels of the team and parallel growth in soft skills, to balance technical capability
  • Coaching and mentoring team.
  • Awareness and conformance to all relevant standards.
  • All aspects of Performance Management process completed
  • Build relationships with internal peers, stakeholders and customers as appropriate
  • Customer feedback.
  • Recognize where risk exists and communicate that risk to the appropriate channels, with a proposal to address the problem.
  • Regular review of all service issues and exceptions.
  • Encourages the use of best practice across the team, including documenting and sharing with others.
  • Adherence to standard process
  • Experience managing vendors, suppliers and key partners.
  • Experience in managing and negotiating contracts
  • Experience managing multilevel SLAs
  • Basic knowledge in finances and financial accounting based on IFRS standards
  • As soft skills we need English proficiency, business acumen, top communication skills and experience in global operations / customers highly desirable.

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a professional interview with our IT experts. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

ICL Services and solutions d.o.o.

ICL Services posluje na međunarodnom tržištu od 2006. godine. Jedna je od najvećih i najstarijih ruskih IT kompanija koja je trenutno u top 100 svetskih kompanija koje u oblasti outsourcing-a i ključni partner Fujitsu kompanije.Danas kompanija “ICL Services” broji više od 1.000 zaposlenih koji uspešno sarađuju sa preko 80 krupnih klijenata iz 30 država sveta (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin), i pružaju…

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