Implementation Coordinator UK

Trizma is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

We are offering:

• Career and skills development opportunities and trainings
• An international and diverse work atmosphere
• A competitive salary packages
• Trizma benefit package (a day off and a present for birthday, various discounts etc)
• Casual workplace environment
• 40-hour work week
• Reference: eBNEtUS5UgUEafdXjGoPWweOpDoDnwokX3MtgvBdtYCdtZVlc47O5L4hxMzkS4xr

We are looking for:

• High School Diploma - IV level of education (SSS) is mandatory
• University Degree is preferred
• Advanced knowledge of English language
• Experience in similar jobs, as well as in project management
• Computer skills (especially knowledge of Microsoft Outlook and Excel)

Duties and responsibilities:

• Day to day management and delivery of installation services across a number of clients
• Becoming the Single Point of Accountability for delivery and installation activities
• Ensuring that all deliverables are fulfilled on-time, within budget and meets the customer expectations
• Coordination & communication with customers, suppliers and internal colleagues
• Responding immediately to customer or supplier concerns or problems and taking ownership until a successful resolution is achieved
• Overall Project Management & Planning capability
• Coordinating and monitoring the performance of suppliers in maintaining the timeframe & quality of the materials & services delivered
• Ownership of all customer issues and needs that are voiced or observed and acting appropriately
• Responsibility for all NCR assets that will be used in the delivery of customer services (drawing & manuals, tools, software, vehicles, documentation, and intellectual property), or as assigned by management
• Responsibility for accurate and prompt reporting of calls and activity, as well as other reporting as required
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• Building working relationships with customers and develop informal communication channels with customer account at the local level (branch, store or office)
• Representing NCR in a manner that reflects positively on the image and reputation of the company