Virtual Monitoring Agent

Company Overview:

Established in 2011, Birdseye has pioneered the Remote Facility Supervision industry with a mission to make the world a safe place. Facilities across North America are signing long-term contracts to have their facilities supervised and/or secured by Birdseye’s dedicated team of more than 350 professionals.

With no upfront costs, Birdseye’s customers receive an average of $250,000 worth of technology installation that includes, but is not limited to, artificial intelligence, video monitoring, access control, 2-way voice telephony and ISP. Once installed, all equipment is remotely operated in real-time by Birdseye’s professionally trained remote monitoring agents.

Birdseye’s well-integrated technology solution eliminates the need for costly on-site security guards, administration staff, or even terminal managers. Our strong belief is that anything that can be digitized, can be outsourced. Birdseye has penetrated the transportation, automotive and multi-residential industries.

Birdseye is headquartered in Toronto with offices in the USA and Serbia. To learn more about our culture, kindly visit our website www.bvpserbia.com as well as our LinkedIn, Instagram, Facebook pages.

About the Opportunity:

If you would like to get a glimpse of what the world will look like in 10 years, join our team today. As one of Canada's fastest-growing companies, you will be part of an energetic and ambitious team that takes pride in working together in a harmonious atmosphere. 

We are looking for positive individuals that can thrive in a fast-paced environment as our company continues to grow at 50% every single year. Quick thinkers with proven track records would find our company a great fit. Our fast-growing customer base from various industries will expose you to a wide range of experiences.

Responsibilities:

• Control cameras microphone speakers, door, printers and other documents installed across North America
• Verbally communicate with people you see on your computer screen using two-way communication tools
• Communicate with customers and related parties via phone and email
• Perform administrative task as per customer request
• Manage customers staff actions and report events to their management
• Collect |big| data and compile reports pertaining to operations
• Ensure smooth running of day to day operations in large facilities
• Produce reports and other communications as needed
• Perform other ad hoc duties as requested
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Requirements:

• High school degree, University degree is an asset
• English speaking and writing proficiency
• Excellent understanding of customer service
• Extensive experience with Microsoft Office Suite products, including advanced Microsoft Word and Excel skills
• Excellent interpersonal oral and written communication skills
• CCTV and/or security background is an asset
• Computer and IT background is an asset
• Ability to work morning, day and night shifts
• A positive disposition
• Capability to work from an office in Belgrade - not a remote position
• Spanish speaking and writing proficiency is an asset

Employee Compensation Package & Perks:

• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style 
• We are all striving to continuously learn and improve 
• Opportunity to be creative and innovative, we love new ideas 
• Company organized events (football, carting, parties, company hangouts, etc.) 
• Annual Performance Reviews and quarterly bonuses 
• Bonuses for employees with children 
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
• Video games, pool, darts and foosball