Customer Support Agent – Polish language

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

Position Overview:

The ideal candidate will be responsible for providing exceptional customer support in Polish for the iGaming industry. This includes handling player inquiries via live chat, resolving issues efficiently, and ensuring a seamless gaming experience. The role also involves maintaining a professional and friendly tone, adhering to company policies, and contributing to a positive player experience. Strong communication skills, multitasking abilities, and familiarity with CRM systems are essential. Prior experience in iGaming is preferred.

Responsibilities:

• Proficient interaction with a variety of online systems
• Provide accurate, valid and complete information by using the right methods/tools
• Effectively respond to customer requests and questions chat
• Deal with and help resolve any customer complaints
• Following operational procedures in every contact with the customer
• Reference: GlvHS96p_aroR6hP01ktUhmYnCsGkXCZ_TQjNWDYYwxE4T8AYpSd-TCrDipSPyZo

Requirements:

• Native Polish speaker with intermediate English proficiency
• Proven experience in customer support
• Familiar with CRM systems and best practices
• Strong communication skills with a customer-centric approach
• Ability to multitask, prioritize, and manage time effectively
• Excellent service orientation with a problem-solving mindset
• Working from the Office in Belgrade
• Rotating shifts

Benefits

We are offering:

• Challenging and rewarding working environment
• Attractive starting salary, also potential salary growth after first three months
• Opportunity for personal and career development within the Company
• Office in the city center of Belgrade