Afterhours Tracking Specialist

Role Description

Our reputation is built on the quality of our service, and we are currently seeking a highly skilled and detail-oriented individual to join our team as an Afterhours Tracking Specialist. You'll be responsible for managing our tracking activities during after-hours periods. The ideal candidate should have 6+ months of experience, excellent organizational skills, and a deep understanding of tracking procedures. Your role will be crucial in ensuring smooth operation of our tracking systems and resolving any issues.

Please note that work from the office in Novi Sad is mandatory.

You will work five nights a week, following a monthly rotation, with shifts running from 11 PM to 7 AM, Monday through Sunday.

Responsibilities

• Shipment tracking, locating and coordinating the movement of the freight
• Providing support and updates to drivers and customers
• High-level focus on customer service
• Always updating customers if there are any delays or unexpected situations
• Solving problems that could affect on-time delivery
• Making sure freight is loaded/unloaded correctly, and documents match
• Identifying any special needs for each load and prioritizing time-sensitive loads
• Booking loads, collecting paperwork
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How do we imagine an ideal new colleague?

• 6+ months of experience as a Tracking Specialist or in transportation industry
• Fluent in English, both written and verbal
• Knowledge and experience in tracking systems, with proficiency in relevant software tools
• Ability to work independently and under minimal supervision during afterhours shifts

It is highly desirable for the candidate to possess strong communication skills and problem-solving abilities, demonstrate meticulous attention to detail, adhere to established procedures, and exhibit a strong work ethic, as these qualities are essential for success in the role.

Why should You apply?

• Enjoy paid training that equip you with the skills needed to excel in your role
• After six months of employment, you will have access to  private health insurance
• Join a supportive team that values cooperation & communication
• Gain access to our specialized platform that offers resources and support for mental health, promoting a healthy work-life balance
• Participate in regular team building activities

If you think you are suitable for our team and you are interested in this position, please submit your resume.

We look forward to hearing from you!