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The AI Manager role is about turning ideas of a digital future into real customer experiences. We’re looking for someone who sees the power of AI not just in automation, but in transforming how people interact with us. If you’re passionate about connecting technology, data, and creativity to drive visible change, this is your chance to partake in our digital transformation.
Responsibilities:
- Lead AI initiatives (chatbots, voicebots, AI assistants, automation), from concept to measurable impact
- Identify and shape practical AI use cases that improve customer experience and operational efficiency
- Own and evolve the AI roadmap in line with business goals and digital strategy
- Prioritize initiatives based on business impact, complexity, and ROI
- Work closely with cross-functional teams (IT, data, digital, operations) and external partners to deliver AI solutions
- Track performance of AI solutions and continuously optimize their impact
- Communicate insights, results, and progress to stakeholders in a clear and actionable way
- Drive initiatives that increase digital adoption and reduce reliance on live support channels
- Lead and contribute to a high-performing, collaborative team environment
Requirements:
- Minimum higher education degree (college level), preferably a university degree
- Degree in Organizational Sciences, IT, or a related field
- Experience in digital transformation and working with AI tools (chat, chatbots, voicebots, digital applications, etc.) is a plus
- Fluent English proficiency and strong presentation skills
- Experience in project management and leading projects
Why we think you should apply:
- You will work in an environment that allows you to grow and develop
- Hybrid work model (on-site and off-site)
- 25 days off per year
- Participation in the bonus reward system
- Health package
- Mobile phone with unlimited internet and Yettel Family tariff package
- Recreation or health program
- In-house training and development programs
- Career development opportunities
We hope to meet you soon!
Yettel d.o.o.
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno…
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