Applications Engineer

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $7.4 billion.

AMETEK has 17,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Key Responsibilities:

• Respond to inbound customer calls and emails, minimizing voicemail and ensuring timely resolution
• Provide technical and application support by delivering accurate product information, datasheets, manuals, drawings, and compliance certificates
• Triage and coordinate resolution of customer issues involving pricing, quality, shipping, and service
• Connect end users with appropriate regional distributors, sales representatives, and eCommerce channels
• Maintain accurate digital records of certificates, and related documentation
• Log customer and sales interactions in Salesforce and route qualified leads to the Sales team
• Ensure compliance with AMETEK policies, procedures and export regulations
• Enter, maintain, and manage sales orders, customer records, and serial numbers in Navision Attain and Salesforce, as required
• Perform additional duties as assigned
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Position Requirements:

• Bachelor’s degree or High school diploma (technical)
• 1–3 years of technical support experience
• Customer focused mindset with enthusiasm for learning technical products and applications
• Self motivated, well organized, and able to work independently with minimal supervision
• Proficiency in Microsoft Office applications (Word, Excel, Teams; Copilot preferred)
• Experience using ERP or MRP systems preferred (Navision Attain strongly preferred)
• Experience using CRM software preferred (Salesforce strongly preferred)
• Previous experience in a manufacturing or industrial environment preferred
• Ability to read and interpret technical documentation
• Ability to work online with customers and where required onsite
• Ability to travel on occasional basis
• Empathy and patience when handling customer issues
• Active listening skills and focus on asking clarifying questions
• Strong presentation skills for demos or solution walkthroughs
• Self-driven, detail-oriented, and comfortable working independently in a global matrix organization
• Fluent in English
• Demonstrated interest and practical ability to use AI tools to improve efficiency and quality of work while applying good judgment and responsible use
• Comfortable learning and adopting new AI-enabled ways of working and proactively identifying opportunities where AI can drive meaningful impact in daily activities

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits