Chargeback Specialist

Business-essential role that is responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills and documentation of actions taken including phone calls with merchant and others as appropriate.

Primary Responsibilities:

• Research chargeback disputes and build cases to recover funds for merchants
• Validate data from other sources and ensure an appropriate course of action is being pursued
• Monitor and report transactions for fraudulent activity
• Pull and load data from disparate sources
• Partner with clients to effectively resolve issues through phone (primary channel), email and ticketing system
• Collaborate with internal teams and portfolio company support teams to identify opportunities to reduce chargebacks 
• Reference: 5fReLiSLpw3I6Hzu49rIIg0F4j1G9dtvD1tXeNaN8iNhtiHLjaC5jYCfpqtxDGxH

What we expect from you:

• Excellent English communication skills, both written and verbal 
• Must have good Microsoft office skills with a working knowledge of Word and excel
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
• Experience in chargebacks or in the payments industry preferred
• High motivation and attention to detail
• Efficiency and attention to take ownership of actions and initiative
• Willingness to work afternoon shift (Monday to Friday, 2 pm - 10 pm / 3 pm -11 pm)

What you will get from us:

• Remote model of work (with the possibility of transitioning to a hybrid work model in the future)
• Paid training
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries, FitPass...)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!