Client Success Strategist / Manager

Join a Growth-Focused B2B Marketing Agency

Are you a commercially minded, strategic account leader who thrives in a performance-driven agency environment? Do you enjoy owning client growth outcomes, leading executive-level conversations, and driving measurable impact across B2B organizations?

New Perspective is a digital marketing agency helping B2B companies scale through SEO, PPC, HubSpot automation, content marketing, and AI-enhanced insights. We’re looking for a Client Success Strategist who can take full ownership of client relationships, performance outcomes, and account growth. 

What You’ll Do

Strategic Client Leadership & Growth

• Own a portfolio of 6-10 B2B client accounts, with responsibility for retention and growth (targeting 110% net revenue retention and ~10% annual account growth)
• Act as the strategic growth partner to director- and VP-level stakeholders
• Develop integrated marketing strategies across SEO, PPC, email, content, automation, and performance analytics
• Lead quarterly business reviews focused on ROI, pipeline impact, and future growth initiatives
• Identify and drive upsell and cross-sell opportunities aligned with client business objectives
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Performance Oversight & Cross-Functional Alignment

• Collaborate closely with project management and production teams to ensure high-quality execution aligned with strategy
• Ensure deliverables connect clearly to KPIs and broader business objectives
• Proactively identify risks to retention and performance — and address them early
• Maintain strong scope awareness in partnership with production leadership

Data-Driven Decision Making

• Interpret performance data and translate insights into actionable growth recommendations
• Guide clients through performance reporting with clarity and confidence
• Leverage automation and emerging AI tools to improve campaign efficiency and strategic insight

What You Bring

• 5+ years in a client-facing agency role, managing B2B accounts
• Demonstrated success retaining and growing sophisticated clients (ideally in SaaS, tech, or industrial sectors)
• Strong commercial mindset — you understand margin, scope, and growth levers
• Ability to lead strategic conversations with senior stakeholders
• Working knowledge of SEO, PPC, content strategy, email marketing, and HubSpot
• Confidence interpreting performance data and translating it into business impact
• Proactive communication style — you anticipate challenges rather than react to them
• Strong prioritization and organizational skills across multiple accounts

Bonus Points If You Have

• Experience managing website redesign or complex digital transformation projects
• Familiarity with AI-assisted marketing tools and automation platforms
• Experience contributing to account expansion or upsell strategy

What Success Looks Like in This Role

• Consistently maintain strong client retention
• Drive measurable account growth year over year
• Lead confident, strategic client conversations
• Anticipate risks before they become issues
• Elevate the quality of thinking across internal teams and client engagements

Why Join New Perspective?

• Competitive salary based on experience
• Performance-based commission tied to account growth
• Remote-first culture with flexibility
• Opportunity to work with innovative B2B clients
• Collaborative, performance-oriented team environment
• Ongoing learning and professional development.

How to Apply

If you're passionate about client success, AI-driven marketing, and B2B strategy, we’d love to hear from you.

Apply now by sending your resume and a brief cover letter outlining why you're the perfect fit.

Let us know if you want to emphasize any specific details further. 

Please note that you will be a contractor, so we will not cover your health care insurance, taxes, and other government-related obligations, and it will be your responsibility.