Clients Success Specialist

We're looking for 3 teammates to help us with our longevity service. In particular, we want somebody that can grow to be world class, an English-speaking detail oriented and reliable all-star for a long term role with guaranteed work of at least 47 hours per week, with availability Mon-Sat, >8 hours daily between 7am and 6pm USA CST timezone.

Join our team, where we help people women improve their health with longevity-focused care.
We're looking for a process-driven, detail-obsessed, and proactive Customer Success Specialist to help us build jaw-dropping customer experiences (JDCE) that turn first-time customers into lifelong advocates. We do it right, no matter the short-term cost, and we do the boring work to make it happen.

What You’ll Do:

• Meet over zoom to onboard & welcome new customers
• Handle all customer inquiries, questions and inbound email/sms
• Communicate with teammates and pharmacies via Slack, CRM, and internal tools
• Follow documented SOPs
• Process orders and pharmacy communications accurately
• Use Trello to manage and prioritize tasks
• Reference: i1Bxv-1-9R7sSDAP2hAZf01DLIIhk8QtTuiNhAeXJJlPhDXncK6ePS_-Fvp7LTjl

You Must Be:

• Highly organized and confident managing multiple workflows
• Comfortable recording updates and communicating proactively
• Fluent in written and spoken English
• Have a high work ethic (loves to work, workoholic)
• Fast learner who isn’t afraid to ask when something’s unclear
• Able to work full-time (40–50 hrs/week) & BEYOND (every working hour is paid)!

Remote | Startup pace | Medical knowledge a bonus, not required.

IMPORTANT

Bonus points for anyone with a background in Ecomm, teaching, language translator, medical/nursing/pharmacy degree (MD, ND, MBBS, DO) or ecomm customer service.