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CRM Sales and Service Functional Consultant
Work with Power Tools Business units:
- Complete training on the SAP Sales and Service Cloud solution to provide support to the Product Owner, CRM Capability Experts, and the C4C Team in general
- Provide support for both Sales and Service modules to end users from Countries and Regions applying the Support Concept
- Communicate with different departments and business roles in order to support the Sales and Service Cloud implementation process
- Create, maintain, and improve existing SAP C4C training documentation
- Organize and deliver trainings to SAP C4C end-users
- Provide support across different testing activities (User Department testing, Regression testing, UAT, and Integration testing)
Work with technical department:
- Cooperate with the technical department during the implementation of technical requirements and bug-fixing processes
- Assist in creating documentation for business and technical requirements
- Test SAP Sales and Service solutions and document bugs
- Manage manual and automated data imports into the system
- Document processes and interfaces
- Perform data quality checks
- Relevant university degree (Business Administration, Organizational Sciences, Economics, or similar) with a focus on IT
- At least 3 years of experience with CRM Sales and/or Service solutions – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM, etc.
- Proven experience in CRM solution implementation (mandatory)
- Hands-on experience in support processes (mandatory)
- Exceptional presentation skills (mandatory)
- Familiarity with Agile methodology
- Knowledge of JIRA or similar tracking tools
- Advanced Excel knowledge
- Ability to work effectively in cross-functional teams and an international environment
- Strong communication skills, analytical mindset, and continuous willingness to learn
- Fluency in English
- Willingness to travel
A perfect match for our team:
- Eagerness to work with the newest technologies
- Proactive mindset and ability to adapt easily to new development environments—with full team support every step of the way
- Self-motivated approach with strong ownership of tasks and projects
- Strong team spirit with a natural openness to giving and receiving feedback
- Readiness to think outside the box and apply creative approaches to challenges
Do you want to shape beneficial technologies with your ideas? Whether in mobility solutions, consumer goods, industrial technology, or energy and building technology – with us, you will have the chance to improve quality of life all across the globe.
As part of Bosch Power Tools, you will help set global standards with innovative products for craft, industry, home, and garden. We drive digital transformation, supporting our partners in developing digital offerings and boosting online sales. We focus on creating a consistent web brand image, managing media, developing platforms, and harmonizing IT systems. We also manage major IT investments to help our business units grow efficiently and successfully.
Welcome to Bosch.
Bosch Srbija
Bosch Grupa Grupa Bosch je vodeći dobavljač tehnologija i usluga. Zapošljava oko 412.400 saradnika širom sveta (od 31. decembra 2025. godine). Grupa Bosch sastoji se od firme Robert Bosch GmbH i oko 470 filijala i regionalnih društava u oko 60 zemalja. Delatnost kompanije podeljena je u četiri poslovna sektora: Mobility, Industrial Technology, Consumer Goods, i Energy and Building Technology. Strateški cilj Bosch grupe je da otkriva tehnologije za povezan život i da poboljšava kvalitet…
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