Customer Care Specialist in The Logistics Sector

ABOUT HUTCHINSON

Hutchinson is a French company with more than 170 years of tradition, which operates in 25 countries across Europe, Asia and America. The Hutchinson factory in Ruma started its production in 2016. The buyers of Hutchinson products are foreign manufacturers: Renault, Peugeot, Mercedes, Land Rover, Suzuki, Ferrari, Volvo, Jaguar, Fiat and others.

We are looking for a person to work in the position of 

CUSTOMER CARE SPECIALIST (m/f) in the logistics sector 

JOB LOCATION: RUMA

WHAT WE EXPECT FROM YOU

- University degree in economy, mechanical and technical engineering, management, logistics

- Customer management principle

- Work with customer portals and EDI messages

- Customs law and rules for customs clearance of goods

- Basic knowledge of invoicing and invoice elements

- The principles of LEAN production

- CSR

- The requirements of ISO 9001, ISO 14001, IATF 16949

- MS Office package

- Excellent knowledge of English language

RESPONSIBILITIES

- Receiving customer orders and registering them

- Creating logistics protocols that will lead to the correct connections of customer’s and production names of finished products

- Analyzing customer requirements

- Management and resolution of complaints

- Update customer portals

- Results and Performance Management (KPI)

- Coordinating cost control for shipping finished products

- Participation in the work of multidisciplinary project teams

- Optimizing cooperation with customers and proposing changes to certain elements logistics protocols

If you think that this job corresponds to your knowledge and qualifications, we encourage you to apply.

Please, send your CV in english.