Customer Connections Coordinator

Job title: Customer Connections Coordinator - 6 MONTH FIXED TERM CONTRACT

Office location: Spanskih boraca, Belgrade - Hybrid working (3 days in the office)

About the role and the Team: 

The Infrastructure Coordinator is responsible for owning end-to-end infrastructure coordination process. They will collaborate with internal and external key stakeholders to proactively drive the delivery, initiate actions, and remove obstacles to ensure the delivery runs smoothly. The coordinator will validate documentation and update relevant systems and database along the delivery process as well as maintain the relationship with partners, making sure the KPIs are in line with set company targets.

What will you be doing?

• Review and validate documentation before progressing to next stage of SOP
• Creating and obtaining documentation required for task progression
• Taking care of scheduling various types of work for the engineering teams and the overall schedule making sure they have all the information required for the work to go ahead successfully
• Raising tasks to other teams within the company based on tracking the timeline of our work and knowing which team is to get involved at which point of the process
• Ensure all KPIs set by Line Management are met on agreed levels and timeframes
• Working with engineers (internal and external) and to understand their best practice to meet deliverables
• Takes charge of resolving what is necessary and follows through to completion
• Maintaining great relationship and communication, both verbal and written, with the key Stakeholders (internal and external), to ensure we have all the conditions met for the work to go ahead
• Working with other Infrastructure Teams to deliver regular partners peformance in relation to the set objectives and have the visibility of each partner's performance
• All meetings to have minutes, actions, ownership and are regularly reviewed
• Ensure the timely delivery and accuracy of all reports from your partner are in accordance with business KPIs and meeting Hyperoptic and Openreach standards
• Due to the area of work, implementing changes to the internal processes that may happen due to keeping up with the industry's standards and changes that are being introduced, new technologies and systems being used
• Maintaining the database, trackers and systems up to date with the latest information, all relevant documents and notes are saved and uploaded
• Making sure partners update all internal systems in a timely and accurate manne
• Reference: CRj5nDXa1p49r_pB2vAJQ6cy8cQBBYqwqeYXGV9Yd22XzI8R54pu15Mu1uWVUWcn

What we are looking for:

• Excellent communication skills and strong English
• Experience working with Microsoft Office products and ability to interrogate Google Maps and map-oriented systems
• Previous job experience requiring a high level of problem-solving skills
• Having the experience of working within a busy office environment
• Clear and professional telephone manner when speaking to 3rd parties
• Organization skills, ability to multitask and comfortable with working under deadlines
• “Can do” attitude
• Ability to communicate across business and function with people at all levels

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

What happens next?

You apply (please send us your CV in English)
We carefully review your application
We'll get back to you — even if it's a no (for now)