Customer Service Representative – Chinese speaking

Job Description:

As a Customer Support Representative at Mebit, you will play a vital role in ensuring our clients receive top-notch support and assistance via live chat and email. Your primary responsibilities will include:

Key Responsibilities:

• Providing timely and courteous customer support through live chat and email channels.
• Assisting clients with inquiries, resolving issues, and providing product or service information.
• Troubleshooting technical problems and escalating issues to the appropriate teams when necessary.
• Maintaining a high level of product knowledge to effectively assist clients.
• Documenting customer interactions and ensuring accurate and thorough case records.
• Collaborating with team members and other departments to resolve complex customer issues.
• Continuously seeking opportunities to improve customer service processes and procedures.
• Delivering exceptional service and ensuring customer satisfaction with each interaction.
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Qualifications:

• Excellent Chinese language skills, both written and verbal.
• Strong problem-solving abilities and a patient and empathetic approach to customer interactions.
• Ability to adapt to evolving technologies and learn new software quickly.
• Detail-oriented with strong organizational skills.
• Basic computer skills for data entry and using customer support software.
• Ability to work in a rotating 3-shift schedule, including evenings, overnight, weekends, and holidays.

Desirable skills:

• Fast keyboard typing.
• Basic knowledge of Cryptocurrency.
• Understanding of Sports & Gambling rules.
• Proficiency with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom

What We Offer:

• Competitive salary.
• Yearly bonus.
• Birthday gift.
• Private health insurance
• Access to a wellbeing platform
• Opportunity for career advancement within the company.
• Training and development programs.
• Work in a pleasant and dynamic environment at our modern office.
• Collaboration in an international team.
• Paid warm meals and a snack bar with beverages and snacks.
• One hour of break within an eight-hour workday.
• Access to a lounge room with recreational amenities.
• Regular team-building activities.