Customer Service Representative

About the company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $7 billion.

AMETEK has 22,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Position Summary:

We’re seeking a proactive and customer-focused Customer Service Representative to manage order processing and deliver exceptional support for AMT’s global customers. This role ensures smooth communication between customers and internal teams, resolves issues efficiently, and upholds AMT’s high standards of service excellence.

Key Responsibilities:

• Accurately process and manage customer orders in ERP systems (SAP or equivalent)
• Validate order details, pricing, and delivery schedules to ensure compliance with AMT standards
• Maintain accurate records and generate reports for operational improvements
• Serve as the primary contact for customer inquiries, complaints, and order updates
• Build strong relationships through timely and professional communication
• Proactively resolve issues to maintain customer satisfaction and trust
• Collaborate with internal teams (Supply Chain, Logistics, Finance, and Sales) to ensure timely order fulfillment
• Support inventory checks, shipping coordination, and delivery tracking
• Escalate critical issues and follow through until resolution
• Identify process gaps and recommend improvements for efficiency and customer experience
• Prepare performance reports and contribute to service-level enhancements
• Support compliance with AMT’s global standards and local regulations
• Reference: QPYMw535Wu4PRjQp_sOl5jGErCuZ0D0osH_8Srh1N64zfrpYA_xpF4ujuD72FoVw

Job Requirements:

• Associate or bachelor’s degree in supply chain, Logistics, Business Administration, or related field
• 2–5 years in customer service, order management, or supply chain roles
• Hands-on experience with ERP/CRM systems (SAP preferred)
• Fluent in English (reading, writing, and speaking)
• Knowledge of shipping, inventory, and supply chain principles
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong communication and problem-solving abilities
• Detail-oriented with excellent organizational and reporting skills
• Customer-focused mindset with commitment to service excellence
• Experience in a multinational or manufacturing environment
• Familiarity with export documentation and Incoterms
• Ability to manage high-volume orders and prioritize under pressure
• Knowledge of AMETEK/AMT products or similar technical industries

What we offer you?

• Work in a dynamic international environment and pleasant and support team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits