Customer Service Representative

Join our team

Headquartered in Basel (Switzerland), Regent Lighting employs around 600 people in six countries, is the market leader in Switzerland and one of the leading lighting manufacturers in Europe. Through distribution partners, our products are distributed internationally in 35 countries.

Support us as: CUSTOMER SERVICE REPRESENTATIVE

YOUR TASKS

• Create and manage CRM tickets, ensuring accurate recording of customer requests and internal tasks.
• Process and document product returns in the ERP system, coordinating all necessary steps.
• Verify and validate prices for project returns to ensure accurate and timely billing.
• Plan, schedule, and coordinate pickups with the logistics partner Planzer at customer locations.
• Actively collaborate with other teams and colleagues to improve processes and provide high-quality customer support.
• Report and document product defects for Quality Assurance.
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YOUR PROFILE

• Accuracy and a systematic approach to handling data and documentation.
• Good knowledge of CRM systems and administrative processes.
• Ability to coordinate logistics processes.
• Strong communication skills.
• Fluent in English and German.

WHAT WE OFFER

• An innovative company in a dynamic environment, where quality and knowledge are combined
• Flexible working hours
• Strong collaboration with Switzerland
• Helpful and friendly teammates