Customer Service Specialist

At General Logistics Systems d.o.o. Beograd, our mission is to provide a reliable, secure and transparent service. In line with our dynamic business, we nurture a flexible approach and quickly find the right logistics solutions for all our customers and associates. With a responsible approach to our employees, work, society and the environment, we achieve sustainable development by ensuring a continuously high quality of service.

For our team, we are looking for a new colleague to join us as our: Customer service Specialist (m/f)

If you join us these will be your main tasks and responsibilities:

• receiving and answering domestic and international calls and emails related to orders, information about packages and services, providing current information from the internal system
• administration and maintenance of data accuracy in internal systems
• help and support for users who come personally with inquiries
• providing labels and forms to customers and subcontractors
• forwarding user inquiries to relevant departments
• international package tracking
• receiving an order to pick up a package
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What we expect from you:

• strong communication skills; verbal and written
• patient and good at multitasking
• organized approach to work tasks
• proficient in English (B1)

What you can expect from us:

• an indefinite employment contract
• 13th pay in December
• private health insurance
• regress with the salary for March
• learning is a non-stop process with us, so you will have an opportunity to improve your skills and acquire new ones

Place of work: Belgrade, Pančevački Put 152R