Customer Success & Operations Associate

About us

Senvo is a young start-up working on changing the face of last-mile logistics. We enable logistics companies, e-commerce providers, and producers to ship goods more effectively and efficiently. We are a tight-knit team of highly driven and smart people who are supportive of each other, passionate about technology, and compassionate with our users.

The logistics domain is complex and challenging, offering great space for creativity and ingenuity. This is why we highly value a combination of creativity and problem-solving skills. Every team member is encouraged to stay in close contact with our customers and partners, come up with innovative and bold solutions, and work in a self-driven manner to bring their ideas to life.

We are looking for a Customer Success & Operations Associate to join our growing team -  someone curious, organized, and excited about building structure in a fast-paced, early-stage environment. You’ll work closely with our Head of Operations, founders, and tech team to ensure our customers are set up for success from day one.

What You’ll Be Doing

From your first day, you will have a direct impact on our customers and how we operate.

Your main responsibilities will include:

• Supporting the Head of Operations in managing customer onboarding and implementation.
• Gathering and structuring customer data for integration into Senvo.
• Acting as the point of contact for customers during onboarding to ensure seamless communication and setup.
• Auditing customer logistics data - including invoices, tracking, and carrier information -  and identifying discrepancies.
• Coordinating with carriers to submit and track claims.
• Building and iterating internal processes and documentation for customer success and operations.
• Researching and analyzing carrier service level agreements.
• Collaborating closely with our developers and COO to improve workflows, automate where possible, and create transparency.
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Who We’re Looking For

You don’t need decades of experience - we value mindset and drive.

You might be a great fit if you:

• Have experience in customer service, customer success, or operations, ideally in a start-up or fast-paced environment.
• Thrive in settings with ambiguity, taking initiative to bring order and clarity.
• Enjoy segmenting problems, identifying opportunities, and designing process improvements.
• Are highly organized and take pride in documentation and follow-through.
• Communicate clearly and confidently with both customers and teammates.
• Are curious, detail-oriented, and not afraid to ask “why” or suggest new ideas.
• Want to grow fast, take ownership, and help build something meaningful from the ground up.

Why Work at Senvo

At Senvo, you’ll join a small but mighty team where your work matters from day one.

Here’s what you can expect:

• Impact and ownership: You’ll have the freedom to design and implement your own solutions - and the support to see them through.
• Direct collaboration: Work side-by-side with our COO, founder, and CTO. You’ll see how decisions are made and shape how the company scales.
• Startup energy: Every day brings new challenges, ideas, and opportunities to make a tangible difference.
• Transparency and trust: We believe in open communication, curiosity, and experimentation - and we celebrate both success and iteration.

We’re excited to hear from you and to learn more about what you can bring to our team.

Please note that only candidates selected for further consideration will be contacted.