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Customer Support Representative
What we do:
TelQ Telecom is a globally recognized provider of SMS quality assurance services, established in 2016.
As a cloud-based SaaS telecom platform, we empower customers worldwide to assess and elevate the quality of their telecom communication channels.
Our commitment to excellence is evident: Our SMS testing platform clinched the first prize at the Antonio Meucci Global Telco Awards in the category of ‘Best SMS Testing Solution 2023‘.
In 2024, TelQ Telecom was honored with three prestigious awards at the Antonio Meucci Global Telco Awards: Excellence Award as ‘Best Europe Provider‘, High Distinction Award for ‘Revolutionary Contribution‘, and High Distinction Award as for TelQ’s CCO as ‘Leading Female Telco Executive‘.
Backed by an extensive network of over 12,000 testing devices — one of the largest in the industry — we’ve successfully processed more than 100 million test results, continuously driving forward in our quest for unmatched service quality.
Our two main offices are located in Hamburg and Belgrade.
Our team:
Our team consists of 25+ employees from 10+ countries.
Despite being small in size, our services are the first choice for the biggest players in our industry.
Our customers often praise us for having the best UI and for being the most reliable and innovative solution in the market.
TelQ- We got you covered!
Despite being small in size, our services are the first choice for the biggest players in our industry.
Our customers often praise us for having the best UI and for being the most reliable and innovative solution in the market.
TelQ- We got you covered!
About this role:
We are looking for a Customer Support Representative for first-line support to ensure customer satisfaction and provide professional customer support.
Key responsibilities:
- Serve customers by providing product and service information and answering detailed product and service questions.
- Address clients’ issues and resolve them in a timely manner using various tools at your disposal, relaying the results via ticketing system and live chat.
- Ensure customer satisfaction and provide professional 1st line customer support.
- Contribute to and maintain technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across the Support team.
- Compiling and analysing basic reports and statistics.
- Communicating and coordinating with colleagues as necessary.
- Feature-quality testing of our service and internal product-related.
Skills & Qualifications:
- 1+ years of technical support or customer service experience in an IT company.
- Fluent English, excellent verbal and written communication skills.
- Advanced problem-solving skills.
- Ability to think critically and independently.
- Attention to detail and adaptability.
- Strong customer care and focus on constant improvement.
- Proficiency in MS Office.
- Background or interest in IT is a plus.
Why you should work with us:
- Start-up environment in combination with financial stability and a real opportunity to grow a successful SaaS platform.
- Competitive salary & great benefits.
- Ability to make a significant impact. We are a relatively small company and all of your actions will have a significant impact on the whole team.
- Great company culture. We are a small, friendly team that likes to take good care of each other and grow together.
Benefits & Perks:
- Paid courses and certification to advance your skills.
- Premium private health insurance for you and your family.
- Fully covered medical leave.
- 25+ vacation days.
- Flexibility in working hours and remote working.
- Top-notch company equipment.
- Team-building activities.
Do you want to become a part of this story and help us bring transparency to the SMS industry?
If you are hungry for growth and are looking to make an impact, submit your CV in English and join our team as we continue to expand.
Note: Only short-listed candidates will be contacted.
If you are hungry for growth and are looking to make an impact, submit your CV in English and join our team as we continue to expand.
Note: Only short-listed candidates will be contacted.
TelQ Telecom
What we do TelQ Telecom is a worldwide provider of SMS quality assurance services. As a cloud-based SaaS telecom platform, we are enabling customers all over the world to check and improve the quality of their telecom communication channels. Through the widest network of testing devices (15k+) in the industry, we have so far handled over ten million test results. We collaborate with major mobile network operators in Europe and Asia, as well as leading SMS service providers. We provide testing…