Custumer Support Specialist

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.

AMETEK has 17,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Key Responsibilities:

• Establish and maintain good relations with Business units custumers (internal and external) such as operations, engineering, sales, manufacturer’s sales representatives, accounting, and administration through various correspondence involved in processing customer inquiries and orders
• Review all incoming customer orders to ensure that the part number, quantity, product specifications and price are consistent with those stated in the quotation
• Enter and process orders into operating system and advise customer and field sales of acknowledged ship dates as provided by the manufacturing plants.  Advise customers of discrepancies between the quote and purchase order and work with them to obtain a revised, corrected copy of purchase order from customer
• Perform customer relation duties on products sold by acting as a liaison between the customer, field sales, and the Company to ensure customer satisfaction. Re-direct customers to appropriate departments and/or to the website for RMA requests
• Work with customers and operations for customers who request expedited delivery on orders to meet customer delivery requirements
• Coordinate with outside sales as appropriate. Forward copies of correspondence to the sales team, as well as manufacturer sale teams as necessary, to enable them to follow up on new business opportunities, quotes, and service problems
• Keep the Customer Support Supervisor informed with regard to unusual situations or particularly large inquiries, changes in shipment, or delivery trends that may affect Company sales  
• Adjusts customer’s accounts or orders, based on complaints concerning billing, referring complaints of service failures to designated departments for investigation
• Attend online customer meetings, as needed
• Identify opportunities for process improvement
• Other duties as assigned
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Position Requirements:

• Applied Studies (Engineer, Economist, Manager)
• Strong ERP systems knowledge, such as Oracle, Navision, and SAP
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
• Fluent in English
• Skilled in reviewing customer purchase orders terms and conditions
• Must demonstrate excellent internal and external communication skills and strong customer focus
• Must be able to work well within a team or independently and demonstrate initiative to drive for results
• Strong collaboration skills
• Demonstrated interest and practical ability to use AI tools to improve efficiency and quality of work while applying good judgment and responsible use
• Comfortable learning and adopting new AI-enabled ways of working and proactively identifying opportunities where AI can drive meaningful impact in daily activities

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits