Dispatch and Customer Service Representative - German speaking

If you love black cars, you’ll be amazed by our fleet!

Join our team and help clients book their ideal transfers and make sure they arrive to their chosen destination safely while working with an amazing team at the same time.  

What we will do:

• Guide you every step of the way, helping you sharpen your skills and gain confidence in your role.
• We’ll help you find the perfect role within the industry—whether it’s customer support, dispatch, sales, marketing, or leadership. Whatever your niche is, we’re committed to supporting your development and growth.
• We’ll supply all the necessary tools and technology to ensure you can work efficiently and comfortably.
• Work from the comfort of your home while staying connected with the team through engaging team-building activities and special events that help you bond, celebrate, and enjoy being part of our community.
• Enjoy 20 days of paid annual leave to relax, recharge, and maintain a healthy work-life balance.
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What you will do:

• Dispatch fleet (Luxury sedan, SUV, Coach...) and assign rides to drivers in our collaborative, high-performing team
• Coordinate events with internal departments to ensure vehicle availability and meet operational needs
• Monitor and update trip status before and during rides, maintaining continuous communication with drivers to guarantee safe and timely arrivals
• Communicate pickup details clearly to both drivers and passengers
• Create reservations for new trips using company software via various communication channels such as phone, email and chat
• Modify existing reservations based on client requests and promptly inform all involved parties
• Communicate with affiliates worldwide to verify details such as availability, remote bookings and fares
• Use mapping software for the most precise distance estimation
• Shifts may vary depending on company needs
• Other duties as assigned

Send us your resume if you are:

• Experienced within the ground transportation industry, black car service (minimum 1 year)
• A person with high level of customer service skills
• Attentive to details and like complex situations where your skills can truly shine
• Proficient in English (US English preferred)
• Proficient in German (B1 level or higher)
• Efficient in problem-solving and decision-making
• Able to think outside of the box and find creative and quick solutions
• Able to prioritize multiple tasks, convey a sense of urgency and remain detail-oriented in a fast-paced environment
• Open to occasional travel for training and development

If you are looking for a challenge and love helping people, we can’t wait to see your resume!*

*please note only resumes submitted in English and with relevant experience will be taken into consideration.