E-Commerce Logistics Specialist

About Us

LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 3 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.

Today LC Waikiki trades in around 1160 stores in 52 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices.

Nearly 3000 people are working at LC Waikiki’s corporate office, more than 53,000 people in Turkey and abroad.

LC Waikiki aims to be one of the 3 most successful ready-made clothing brands in Europe by 2023.

At LC Waikiki, our values are being virtuous, achieving together, having extensive expertise, being customer-oriented, and challenging the difficulties.

So, if you are ready for dynamism and want to grow with challenges, come and Join us! 

With Us, You Will Be Responsible for:

• Conduct GEMBA visits with local teams and observe processes.
• Follow up and provide updates on the progress of system developments in responsible areas (warehouse, cargo, etc.) in collaboration with central operations & IT teams.
• Identify improvement/development needs and coordinate with central operations.
• Perform efficiency and cost improvement activities in processes.
• Present new delivery and warehouse suggestions to the senior manager/country manager through benchmarking.
• Suggest innovative practices through benchmark studies.
• Carry out cargo OPEX improvement projects and report to the senior manager/country manager.
• Check and follow up on invoices issued by international cargo companies, analyzing discrepancies.
• Conduct root cause analyses of cargo customer complaints and present improvement suggestions to the senior manager/country manager.
• Discuss daily order statuses and delays with cargo companies.
• Manage the SLA agreements made with cargo/courier companies and take action in cases falling below performance standards (delivery time, customer communication, returns, etc.).
• Track lost shipments, communicate with cargo companies, and complete compensation processes.
• General Rules for Individual Contribution Roles
• Notifying Manager for the duty, Duty Holder
• Analyze warehouse-related customer complaints and implement resolution actions
• Ensure products are stocked within the specified time frame.
• Ensure that customer orders are delivered in compliance with the SLA and track the end-to-end delivery process to the customer; inform the senior manager/country manager in  problematic areas.
• Follow up on systemic problems and share them with relevant teams to ensure business continuity.
• Inform the senior manager/country manager about warehouse and cargo capacity planning and outbound scheduling aligned with sales forecasts from headquarters.
• Manage and coordinate the procurement of consumables.
• Monitor and control in-house and 3PL warehouse costs, take action by informing the senior manager/country manager about target deviations.
• Monitor compliance with packaging standards and VAS processes set by procedure, ensuring correct implementation by the warehouse team.
• Monitor e-commerce orders, addressing, and picking performance.
• Monitor the control, reconciliation, and financial alignment processes of 3PL stock-taking results.
• Monitor the status of orders by color codes (yellow, red, purple) according to their time frames and take necessary actions.
• Monitor, report, and inform the senior manager/country manager about orders under SLA (delivery time, customer communication, returns), and take action in problematic areas.
• Oversee the acceptance of customer returns and ensure returned products are added back to stock, reporting to the senior manager/country manager.
• Prepare for warehouse stock-taking, analyze possible discrepancies afterward, and take actions, reporting to the senior manager/country manager.
• Track daily SLA reports, take action in case of non-compliance, and coordinate with relevant parties.
• Track store orders for growing countries and report to the senior manager/country manager.
• Reference: bfK5ktxIyGyKWRGEpfCVe8xTJGpyyfL0y2tJZ_7tn_5Pl2wGFsh91Ix3Xvy2tK2i

The Candidate We Are Looking For

• University Degree 
• Fluent in English (both written & verbal)
• Minimum 5 years of experience in a similar background 
• B license /active driver
• Ability to work in a multi-tasked, fast-paced and global environment 
• Confident, self-motivated with a flexible and proactive approach·    

If you do not have a suggestion for everything stated in the document, we will consider that you agree with it.

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