Field Service Coordinator

Location: Belgrade (Hybrid)
Shifts: 2nd & 3rd
Job Title: Field Service Coordinator

Kickstart and Grow Your Career With Us!

Looking for your first job?
Don’t have experience yet?
That’s completely okay! We hire based on potential, not the length of your CV.

If you’re curious, motivated, and excited to learn, we’d love to meet you!

Join us as a Field Service Coordinator and become part of the team that keeps service operations running smoothly across the United States.

What You’ll Be Doing

You’ll play an important role in helping our service operations run efficiently. Your daily tasks will include:

• Reviewing service requests and understanding what needs to be done
• Assigning tasks to Customer Engineers based on skills, schedules, and urgency
• Prioritizing customer needs and balancing workloads
• Coordinating locations, schedules, and technician availability
• Checking part availability and sourcing parts from different locations
• Tracking estimated arrival times and ensuring updates are accurate
• Communicating with teams across the U.S. via phone, email, and chat
• Documenting updates and actions in our system
• Supporting escalation management and older service requests
• Sharing ideas and feedback to improve our processes
• Participating in training and development sessions
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What You’ll Receive

We make sure you have everything you need to grow and succeed:

• Full, structured training — we teach you everything from scratch
• 1:1 mentorship and ongoing guidance
• A supportive team that helps you learn at your own pace
• Clear career pathways with opportunities to move into senior roles, leadership, or specialized departments

What You Can Learn

No matter your experience level, you’ll gain valuable skills such as:

• Professional communication
• Time and task management
• Working with corporate systems and internal tools
• Basics of logistics, coordination, and service operations
• Real-time problem‑solving
• Collaborating with international teams
• Multi-territory service management
• SLA optimization and performance tracking
• Managing priorities in high-volume environments
• Continuous improvement and process optimization