Group Leader IT Service, Support, Delivery

We are looking for:
Group Leader IT Service, Support, Delivery
Novi Sad

YOUR TASKS WILL BE:

• Responsible for the successful operation of service and support provision, including planning, coordination, and management of all relevant teams in areas such as: infrastructure, service desk, application management, field services (local IT administrators) to facilities, functions, and departments of the company
• Overseeing and creating relevant documents, presentations, and reports (KPIs, operational reports) for IT, BMTS management, and internal/external audits
• Accountable for the functioning of business systems, including providing adequate service support (incident management, change management, project management, and problem management)
• Coordination of global IT activities across facilities, functions, and teams, and acting as the operational Point of Contact (PoC) for all relevant stakeholders and departments
• Continuous development, enhancement, and upgrading of business information systems, ERP, MES, CAK, etc., and interfaces with external parties/systems
• Collaboration with external partners, consultants, and responsible officers in executing these activities
• Improvement and cooperation in processes between departments that support or influence IT
• Monitoring and tracking business parameters and key performance indicators, ensuring alignment with corporate and IT strategies and goals
• Coordinating compliance initiatives together with responsible persons in Infrastructure, ERP, etc.
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WE EXPECT FROM YOU:

• Minimum Level VI qualification – technical education or degree from a technical university, ideally with a focus on information technology, computer science, or software engineering
• At least 10 years of experience in IT, with 3 years in a team leader role
• Experience in strategic and operational projects/activities, experience in the automotive industry is a plus
• Expertise in one or more of the following areas: IT service support; IT service delivery; IT project management; IT business engagement
• Proficiency in English
• Problem-solving techniques, decision-making, root cause analysis
• Strong people management skills, coaching abilities
• Certification in a technical field (Microsoft, Cisco, etc.) is a plus

We are very glad that you see BMTS Technology as a future employer.
Please, be patient as it is very important for us to review each application in detail.
Also, we would like to inform you that only shortlisted candidates will be contacted.
Thank you for your time.

TURBO
YOUR
CAREER

BMTS Novi Sad offers:

• Development opportunities
• Competitive salary
• Private health insurance