HelpDesk Specialist

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.

We are looking for a HelpDesk Specialist to provide our Serbian office with technical support.

Responsibilities and Duties:

• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided by employees;
• Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;
• Working closely with the team of system administrators to solve technical problems;
• Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;
• Support for internal infrastructure;
• Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;
• Ensuring regular monitoring and updating of physical and virtual infrastructure;
• Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)
• Implementation of current technical issues according to the system task tracking;
• Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;
• In the future, work with the database on all technical issues.
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Working conditions:

• Part-time (Monday - Friday shift schedule from 10:00 - 15:00 or flexible)
• Mode: Hybrid (2 days from the office and 3 days from home)

We offer:

• A supportive team
• Competitive Salary in USD
• 15+ business days of paid time off, 20 - after 2 years
• Equipment provided