HR Shared Service Associate

Role: HR Shared Service Associate

Location: Belgrade, office based

Key Areas of Responsibility:

• Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.
• ​Prepares appropriate paperwork and performs all administrative tasks required per labor law in an efficient and responsible manner.
• Keep the archive up to date and organized in accordance to local legal requirements.
• Represents the company as first point of contact for HR related requests/ concerns/ questions for current and former employees, third parties and vendors.
• Position interacts with managers, prospective candidates and employees via e-mail, web requests, chat, phone or in person.
• Works directly with employees, HR specialists and other teams to resolve a query
• Gathers information and records data in HR tools, trackers and database
• Escalates a query to appropriate Specialist or Subject matter expert in case needed
• Suggests and works on process improvements and updates continuously
• Provides feedback regarding accuracy of knowledge articles and processes documented to supervisor
• Reference: 6Oj_Ba1GF47ADskbNGHka9od-S6hHuflefuzDHcAC-L6OYQrKnTv_1SdlrMHwQvA

Basic Qualifications and Requirements:

• University Degree
• Fluency in Serbian and English language
• Previous experience in HR Administration (preferably in a large corporation/ 500+ employees and mass document preparation is an advantage)
• Advanced MS Office skills (including mailmerge and basic VBA/ formulas)
• Excellent communication skills (business writing and verbal)
• Attention to detail and organisation
• Previous experience in customer facing environment preferred