Insurance Processing Assistant

Company Description

Compass Development International d.o.o. is member of the Compass Holding LLC, Chicago, Illinois, US, the company dedicated to serving the trucking industry. From buying a truck to insuring it, leasing trailers to factoring, our customers can find it all in one place. Our mission is to help navigate with our customers to success.

We are looking for:

Insurance processing assistant

Work from the office in Kragujevac is required.

• Investigates claims and gathers relevant documentation and facts in order to determine coverage, loss, and liability, which are included in reports for all claims;
• Communicates effectively with clients, insurance agents, police authorities, attorneys, and public sector personnel involved in the claims process;
• Accurately and timely documents claims;
• Efficiently resolves claims and follows up on outstanding claims;
• Regularly updates the supervisor and clients on the status of claims;
• Liaises with external agents regarding claim investigations when necessary;
• Performs claim-related tasks assigned by the supervisor, claimant, or insured accurately and in a timely manner;
• Prepares loss reports outlining actions taken on each policy;
• Performs additional tasks, including but not limited to issuing certificates of insurance;
• Monitors and updates policy changes for all clients within Compass Insurance Group;
• Communicates with sales representatives and insured parties to obtain accurate account information or policy changes (adding/removing items, adding/removing drivers, adding additional insureds and certificate holders);
• Processes policy cancellation requests;
• Reports directly to associated brokerage or financial companies regarding all account statuses or changes;
• Maintains and updates all client information in CRM, EPIC, CBA, and Progressive systems;
• Organizes and processes all broker approvals;
• Maintains detailed records of all policy changes for each client;
• Notifies the Accounting Department regarding collections, payment methods, and amounts of each payment for additional premium approvals;
• Follows up with clients regarding outstanding payments;
• Creates financing agreements in IPFS and Chelsea systems;
• Creates client profiles in CBA and CRM systems for issuing certificates for new or existing coverage;
• Edits and issues certificates based on information in the EPIC system;
• Performs other duties as required, including cooperation with other departments to meet objectives and deadlines;
• Reference: 39vjoMXVRMK6J3HCygXmscrqy5IhIocdeVJd81x7m3nC_0jKcGCKTLDnaKK3f6n4

Required qualifications:

• Excellent knowledge of English language, both spoken and written
• Excellent Communication Skills (Verbal and Written) 
• Mandatory skills of computer work, using MS Office suite
• Knowledge of transportation – trucking industry is a plus 
• Ability to Build Positive Business Relationships with Business Partners   

We offer you:

• Professional and personal growth and accomplishment
• Full – time employment
• Private health insurance after 3months of employment

If you are interested in this position, please send us your CV in English.

Please note that only CVs in English will be taken into consideration.

Only short listed candidates will be contacted.