Integration Support Engineer

If you're curious, structured, and confident in communicating with both clients and technical teams, this is your role. 

You’re someone who enjoys solving real-world technical problems, has a proactive mindset, and wants to work where your input actually impacts the product and the client experience.

This is a role based in our Novi Sad office.

As an Integration Support Engineer, you’ll support clients in integrating our fiscal software into their systems and guide them through successful implementation and certification.

This is not a help desk role — it’s a technical, client-facing position that plays a key part in successful solution adoption and compliance. You'll work closely with clients, developers, legal teams, and sales to ensure smooth integration and rollout of our solutions.

If you have strong technical knowledge, understand how POS/ERP systems work, and enjoy working directly with clients, this role is for you.

About Us – Fiscal Solutions

Fiscal Solutions is an international IT company focused on cloud-based fiscalization software and consulting for legal compliance in over 27 countries. Our clients include Tier 1 global retailers such as IKEA, Metro, Hugo Boss, Desigual, Deichmann, JYSK, and many others.

With over 60 employees across departments like Development, Sales, Legal, Marketing, Support, and more, we’re a growing and stable company with a strong focus on knowledge sharing, learning, and internal mobility.

We collaborate with POS vendors, ERP integrators, and leading retailers to ensure fiscal compliance across complex legal environments.

What You’ll Be Doing

• Integration & Certification Support
  Help clients integrate our fiscal solution into their POS/ERP systems, resolve technical challenges, and guide them through local certification processes to ensure full legal compliance.
• Client Communication & Technical Guidance
  Maintain regular contact with clients through meetings, workshops, and calls to provide hands-on support, answer technical questions, review specifications, and offer guidance throughout the implementation process.
• Solution Validation & Functional Approval
  Verify the solution's functionality before certification or production release, and review client-prepared functional specifications to ensure alignment with fiscal and technical requirements.
• Product Presentations & Webinars
   Present new features and solutions to clients and internal teams, participate in webinars, and support technical knowledge transfer through clear and confident communication.
• Sales & Marketing Support
  Collaborate with sales and marketing teams to prepare technical materials, support pre-sales activities, and ensure accurate representation of the solution.
• Internal Collaboration & Feedback Loop
  Act as a bridge between clients and internal teams (development, legal, QA), sharing insights and feedback to improve product development and keep the roadmap aligned with client needs.
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Who We’re Looking For:

Must-Haves:

• Minimum 2 years of experience in a technical position (integration, implementation, technical consulting, or B2B support)
• Understanding of POS/ERP systems and system integration processes
• Knowledge of REST, XML, JSON, SQL, and basic software architecture
• Excellent communication skills in English (spoken and written)
• Ability to explain technical topics clearly to non-technical users

Nice-to-Have:

• Experience with fiscalization or software used in regulated industries
• Involvement in certification processes or legal compliance-related projects
• Familiarity with tools like Jira, Confluence, or similar

What We Offer

• Private health insurance
• 21 days of annual leave + a day off on March 20 (International Day of Happiness)
• Free lunch every Monday
• Mini team buildings and one major annual team event
• Free parking, arcade games, and other office perks
• Learning and growth through our internal FS Academy
• Clear career development paths across departments and roles

Apply Now – Help Clients Succeed with Our Fiscal Software

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To learn more about us, visit our website and our LinkedIn Page.