Internal Sales Administrator

Grammer AG, a global leader in automotive interior components and suspension seats, operates in over 19 countries, with a commitment to sustainability and social responsibility.

Grammer Business Center (GBC) plays a crucial role in supporting Grammer's global operations by integrating essential functions such as accounting, procurement, HR, IT and sales. As a shared services center, GBC provides transactional services, expert support, and data analysis to various Grammer locations worldwide, ensuring efficiency and streamlining processes across departments.

We’re looking for an Internal Sales Administrator to join our dynamic team at Grammer Business Center in Niš.

Main tasks:

• Customer Care in daily business and supporting Key Account Managers in all customer / project related topics
• Planning and Analysis: Recording plans such as monthly rolling requirement planning as per global key account managers' specifications, independently creating and updating standard accrual, opportunities and risks reports for sales performance based on plan/actual comparisons
• Acquisition and Offers: Analysing customer needs, developing tailored offers in collaboration with key account managers, creating and monitoring proposals per internal guidelines, and assisting in national and international acquisition projects
• Operative Activities: Managing customer requests and orders, coordinating with internal departments and subsidiaries, handling customer-related documentation, maintaining SAP-master data, managing spare parts, overseeing customer portals/systems, sales price and accruals maintenance
• Claims and Escalations: Support on overdue management and claim-negotiations arising from contract deviations and schedule variance
• Customer Relations: Support the preparation of customer events (e. g. Tech-Days and Trade-Fairs) and support on both national and international customer relations and communications
• Reference: szY9D72ydAQ-vi8zg28B8FK2gWfai0KakliA5Z020VqBLdg3WIaE81BGPlyH2DN6

Requirements:

• Previous experience working in Sales Administration
• Strong commercial awareness in sales
• Fluency in English; German would be considered an advantage
• Experience in manufacturing industry is preferable (automotive industrial manufacturing, electronics etc.)
• Advanced knowledge MS Office (familiarity with SAP is an advantage)

What we offer:

• Opportunity to develop your career within an international environment
• Private health insurance
• Hybrid work model
• Flexible working hours
• A positive, supportive team culture based on our core principles: Collaboration, Openness, Drive, and Empowerment.