IT Help Desk Support Specialist

Step into a role where technology meets real-world impact and where your work directly helps clients succeed.

Globalkom is an outsourcing company founded in 2013. Together with our globally recognized brand LimoLabs, we support international clients by providing tailored staffing solutions and a highly personalized approach to service.

Our client, an international software company, is expanding and opening a Help Desk position within a new and growing team based in our New Belgrade office.

In this role, you will provide technical support to both new and existing clients, helping them successfully use the company’s applications and systems. Your responsibilities will include assisting with client onboarding, troubleshooting technical issues, and ensuring smooth day-to-day system usage. You will work with a variety of client management, onboarding, and field operations tools, supporting a distributed international user base and collaborating closely with a global team.

Key Responsibilities

• Provide remote technical support for software, hardware, and network-related issues.
• Assist clients and employees with onboarding, setup, and account management.
• Troubleshoot and resolve technical problems efficiently, escalating complex issues when necessary.
• Maintain documentation of support interactions and system configurations.
• Support the management of IT assets, software installations, and system updates.
• Collaborate with internal teams to ensure smooth operations and timely resolution of issues.
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Qualifications

• Previous experience in IT support, help desk, or customer support roles.
• Proficiency in Windows and macOS systems; familiarity with productivity tools (MS Office, etc.).
• Excellent communication skills in English, both written and verbal.
• Basic networking knowledge, VPN setup, and troubleshooting skills.
• Strong problem-solving skills and the ability to explain technical concepts clearly.
• Ability to manage multiple tasks, prioritize effectively, and work independently.

What we offer:

• The opportunity to be part of a newly developing team of young professionals
• Continuous learning and professional growth in areas such as network security and VPN technologies
• Collaboration with an international team and work with some of the world’s leading brands
• Possibility of hybrid work after the onboarding period
• A modern work environment with refreshments and a comfortable lounge area 

If you’re detail-oriented and ready to make an impact, we’d love to hear from you!

Send your resume in English to apply.