IT Operations Administrator & Support

PharmaSwiss, part of Bausch Health Companies, is one of the leading pharmaceutical companies in Serbia, that has been marketing its own and third-party products for many years now, while nurturing strong customer-oriented and consumer-centric approach in its everyday business. As a result, we are very proud of our strong reputation among healthcare professionals and consumers. Our goal is to make this leading position even stronger for years to come.

We are currently recruiting for the role of:

IT Operations Administrator & Support
(Western, Solta, Central European countries and CIS)

Responsibilities:

• IT operational and support contact for the Serbia office Coordinate, monitor, and govern ticketing system operations, ensuring full traceability, timely resolution, and SLA compliance Develop, maintain, and enforce Change Request procedures and related documentation 
• Manage IT procurement across Europe, including technical specifications, vendor coordination, and full administrative compliance 
• Oversee the IT warehouse in Serbia, including stock control, asset lifecycle management, and HAM within scope 
• Provide organizational, operational, and coordination support to L1 and L2 support teams 
• IT supports end users, both on-site and remotely 
• Drive continuous improvement of IT operations, processes, and documentation
• Management of operating systems and applications on workstations (installation, updates, security)
• Physical management of user equipment (desktops, laptops, tablets, printers, monitors, IP phones, peripherals)
• Administration of systems in IT infrastructure (Active Directory, Intune, software licenses)
• Support for infrastructure team in network/server equipment installation.
• Training users on equipment use
• On-call duties for incident response
• Escalation of unresolved queries, tracking, and documentation
• Customer service excellence and feedback follow-up
• Procedure improvement recommendations
• Knowledge preservation and growth
• Other tasks as assigned by manager
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Requirements for the role:

• Windows systems expertise
• Fluent English (spoken and written)
• Intune proficiency
• Office 365 knowledge
• LAN/WAN understanding
• Communication and organizational skills
• Teamwork and flexibility
• Cross-cultural experience
• Continuous qualification improvement
• Stress management and time frame adherence
• High work quality and ethical standards
• Project delivery to agreed dates