IT Service Engineer

SURDULICA, FLEXIBLE/ HYBRID

Knauf stands for opportunity. We know that opportunity looks different to each person and we are proud that we see opportunity in everyone.  This exciting role within the IT team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 42,000 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation Serbia is proud to be part of the Knauf Group. We have a huge plan for the future. Our global reach continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world.  We are now looking for another team member to join us in IT department as IT Service Engineer.

Can you say ‘yes’?

• Do you treat your colleagues with respect?
• Do you always have the customer in mind?
• Do you act with future generations in mind?
• Do you have a proven track record of delivering results? 
• Do you like to seek out opportunities to grow and develop?
• Reference: e1t5FtVhw84zQPJJI0ZRvdX7_4TsRKMzmB3NvTdK70kJ1OBsQxUwDHCmKmSYZnpb

IT Service Engineer ensures reliability of the computer network and efficient use of IT equipment, while proposing suggestions for the improvement and prevention of possible delays in the operation of the computer network.

What you’ll be doing:

• Insure reliable local IT operations, maintenance and security of local IT infrastructure, end-user devices and networks through regular on-site and remote checks in line with Group IT standards 
• Support the rollout of global projects 
• Oversee the lifecycle and manage local IT assets, ensure availability, compliance, continuous support and appropriate security controls
• Conduct on-site installations, repairs and maintenance of telecom and IT equipment, ensuring minimal downtime
• Manage local IT equipment including issuance, returns and disposals in accordance with asset policies 
• Maintain accurate service records, reports and documentation to ensure compliance with regulatory/ safety requirements 
• Manage vendor relationships to insure timely delivery and quality of IT services and hardware 
• Strengthen resilience through disaster recovery readiness, incident response, and adherence to IT security standards  
• Act as escalation point in the event of business-critical incidents, ensuring timely resolution/ communication with Global IT
• Facilitate awareness and knowledge sharing to help end-users adopt IT systems and tools securely and effectively 
• Collaborate with cross-functional teams to develop and implement service improvement plans, driving operational efficiency and customer engagement 
• Collect and analyze business feedback and data to identify improvement opportunities and drive service excellence 
• Act as point of contact and local IT advisor for local businesses ensuring reliable operations and timely issue resolution 

What we’d love for you to have:

• Degree in the area of information technology
• Technical skills: IT service management, infrastructure maintenance, disaster recovery, application knowledge (company standard applications)
• English - intermediate level
• Customer focus
• Problem solving 
• Advanced communication skills
• Excellent organizational and planning skills, independence and initiative
• Accuracy in performing tasks
• Ability to react quickly and find the optimal solution
• We are interested in you as a person; your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

If you have experience in the following areas – this is an added advantage:

• Previous experience in the activities listed above (1-2 years)
• SAP – basic knowledge

We offer international experience and professional development, with competitive earnings and benefits and hybrid working regime after probation period.

Only shortlisted candidates will be contacted.