Job description

First line response to IT related requests from the clients
Following up realization of support request in timely manner
Proactively monitor and respond to events and incidents in the software and network monitoring systems
Interact with customers to provide/process information in response to inquiries, concerns, and requests about services
Follow defined processes and procedures
Accurately process and record customers’ communication
Configuration, installation, maintenance of various software components.
Reference: _MDx_7Q4Uhi_sMXFuhRxBhmhOxTQW217y1w0cW_Q6CZOaToAW1Zv2z_3DW4ixiEZ

Job requirements

University degree (BSc/MSc) in Electro technics, Electronics, IT, Mathematics, Organizational Science
Excellent written and oral English skills
Experience in working with virtualization technologies
Good understanding and knowledge of TCP / IP and basic network protocols (DNS, FTP, SSH, SFTP)
Good understanding and knowledge of Linux and/or Microsoft based software/work environment.

Skills:

Resourcefulness in problem solving
Strong interpersonal skills and service-oriented attitude
Ability to guide users to the solution of technical issues
Ability to clearly document and articulate technical issues in English
Must demonstrate a willingness to learn
Ability to work closely with peers and other teams.

Nice to have

Previous relevant experience of 1 year
Maintenance of virtual infrastructure and basic support in the operation of network infrastructure
Working knowledge of IT system fundamentals and system management tasks
Basic C# programming skills or modern web tools
Knowledge of SWIFT technology
Experience in the financial sector.

CIS DOO NOVI SAD

Company CIS DOO, headquartered in Novi Sad, has been operating for more than 30 years in the field of information and financial technologies. As a certified partner of SWIFT, headquartered in Brussels, CIS DOO provides its clients—over 80 financial institutions from 12 European countries—with secure and efficient access to the SWIFT network. At the same time, the company has established itself as a regional leader in delivering information and communication services for payment systems, serving…

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