IT Support Specialist & Change Management Coordinator

PharmaSwiss, part of Bausch Health Companies, is one of the leading pharmaceutical companies in Serbia, that has been marketing its own and third-party products for many years now, while nurturing strong customer-oriented and consumer-centric approach in its everyday business. As a result, we are very proud of our strong reputation among healthcare professionals and consumers. Our goal is to make this leading position even stronger for years to come.

Join a team that's at the heart of healthcare innovation. A leader who develops, manufactures, and markets a diversified product portfolio across multiple high-growth therapeutic areas. Our 7,000 employees share a common goal and values, propelling us to provide essential care to millions of people globally. We seek dedicated individuals who share our sense of urgency, unity, and excellence.

To support our IT Team, we are looking for:

IT Support Specialist & Change Management Coordinator 

(Temporary position, maternity cover)

What will you do:

The Change Management Coordinator will be responsible for planning, coordinating, and supporting change management activities related to IT and business process changes. He/She will work closely with key stakeholders to ensure that changes are implemented efficiently, with minimal disruption, and that the organization adapts seamlessly to new processes and technologies. 

• User support and administration of business applications.
• Keeping and updating IT documentation and IT Global contols evidence. 
• Actively participate in qualifications and validations of application and computer systems, equipment, and processes.
• SOP documentation creation and updating.
• Preparing periodic reports from the scope of work.
• Creating and submitting reports for internal and external Audit control
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Responsibilities:

• Develop and execute change management strategies and plans that align with business goals.
• Collaborate with leadership to assess the impact of changes and develop communication strategies.
• Coordinate and manage change requests, ensuring they follow the proper review, approval, and implementation processes.
• Coordinate and manage IT Global Controls for the supported systems. 
• Identify and engage key stakeholders, keeping them informed and addressing concerns throughout the change process.
• Conduct risk assessments and ensure mitigation strategies are in place to minimize disruption.
• Monitor and report on the progress of change initiatives, ensuring successful implementation and post-change support.
• Provide training and support to staff members to help them adapt to new processes and technologies.
• Maintain accurate documentation of change management activities and create regular status reports for leadership.
• Ensure all changes comply with internal policies, regulatory requirements, and industry best practices.

Requirements for the role:

• Bachelor’s degree in IT, Business Administration, Project Management, Economics or related field (or equivalent experience)
• Proven work experience as a Change Coordinator or similar role
• Experience in IT application support is an advantage
• Strong experience with change management methodologies, preferable in pharma sector
• Strong knowledge of IT pharma validation procedures
• Understanding of SOX procedures
• Advanced knowledge of computer technologies (software and hardware) and proficiency with change management tools and software
• Advanced English
• Knowledge and experience in cloud-based software platforms ServiceNow, Share Point
• Experience with Microsoft Dynamics or Microsoft D365F&O will be the advantage
• Excellent communication skills, with the ability to interact effectively with stakeholders at all levels
• Excellent organizational skills and the ability to manage multiple tasks simultaneously
• A proactive, solution-oriented mindset with a focus on continuous improvement