www.silverbellgroup.com

IT Support Specialist (L2)

Based in Niš

We are looking for an IT Support Specialist (L2) to support business users and internal teams in resolving application and system-related issues. This role is ideal for someone who enjoys problem-solving, working with business systems, and user communication.

What You’ll Do:

Provide second-level (L2) application and system support
Analyze and resolve user requests within agreed timelines
Maintain documentation and ticketing systems
Assist with application configuration and system maintenance
Perform security checks in line with internal guidelines
Deliver user training and support knowledge sharing
Support IT projects and collaborate with L3 teams when needed
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What We’re Looking For:

Advanced English proficiency
Basic knowledge of .NET, C#, and SQL Server
Familiarity with ITIL and basic project management
Good MS Office skills
Strong communication and customer-oriented mindset
Proactive and team-oriented

Why join Silver Bell Group?

We believe in building strong, lasting teams through mutual growth, trust, and a shared purpose.

Opportunity to work with a globally recognized automotive brand

Competitive salary package

Friendly, multicultural team and supportive working environment

Structured onboarding and ongoing training

Remote position with occasional office visits

Silver Bell Group has been successfully operating for over 10 years, and our local team today consists of more than 500 colleagues. Our employees collaborate daily with individuals from more than 25 different nations and cultures, providing services across more than 10 industries.

Silver Bell Group d.o.o.

Ovo nije posao za svakoga. I to je u redu. Ovo je prilika za one koji žele da rastu kroz rad. Za ljude koji razmišljaju unapred, uče brzo i ne boje se novih izazova. U Silver Bell Group-u, povezujemo međunarodne kompanije sa korisnicima širom sveta -i to radimo iz Beograda. Naš posao je outsourcing usluga, pre svega u oblasti korisničke podrške, ali i prodaje, IT-a i digitalnog marketinga. Zaposleni u Silver Bell Group-u rade sa ljudima iz različitih zemalja, na više od 25 jezika, za svetske…

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Iskustva zaposlenih

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Beneficije

Poslovna putovanja

Finansijske beneficije

Nagrade, bonusi, pokloni

Obuke, konferencije

Obezbeđena oprema za rad

Rad od kuće

Hrana i piće

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